Donations Supervisor

COMMUNITY AID INC•East Hempfield Township, PA

8d•$20 - $20•Onsite

About The Position

The Donations Supervisor oversees the donor experience at the store, supervises Donation Associates, and manages warehouse functions. These include moving incoming donations to production areas and managing inventory for the Lancaster store and other CommunityAid stores. The role promotes a consistent, positive donating experience for CommunityAid customers and donors and works collaboratively with store leadership and colleagues in keeping with CommunityAid’s culture and Core Behaviors. The position provides operational oversight of the warehouse, including inventory processing, product labeling, storage and movement, seasonal transitions, and preparation for special sales. It coordinates warehouse output with store departments and sales-floor needs, and supports staffing, onboarding, training, employee development, performance management, and compliance with applicable laws and company policies. The Donations Supervisor also maintains a safe warehouse and monitors equipment and work areas, while gathering and reporting performance and product information to help respond to retail and production needs.

Requirements

At least one year of experience working in a warehouse position.
Ability to pass a post-offer, pre-employment physical lift test and drug test.
Ability to obtain forklift certification.
Proficiency in reading, writing, and speaking English.
Consistent attendance and meeting weekly hours expectations defined by the employee’s Department of Labor status.
Ability to lift and carry up to 75 pounds.
Ability to push and pull up to 75 pounds.
Ability to stand for extended periods.
Ability to work evenings and weekends as needed, with scheduling flexibility.

Nice To Haves

High school diploma or equivalent preferred.
Customer-facing experience strongly preferred.
Valid Pennsylvania driver’s license preferred.
Minimum age of 21 years preferred.

Responsibilities

Embrace, exemplify, endorse, and teach CommunityAid’s 12 Core Behaviors.
Hold team meetings and huddles, communicate effectively, recognize employees, and help associates understand CommunityAid’s work, mission, and their contributions.
Participate in daily planning huddles with the Retail Supervisor and Store Management and adjust Donation Associate assignments to meet store needs.
Maintain open communication with the store leadership team.
Oversee warehouse operations, including inventory processing, seasonal transitions, and preparation for special sales.
Maintain inventory and manage how products are labeled, stored, and moved through the system.
Coordinate with store departments, particularly to meet sales-floor needs, and adjust warehouse processes in response to management requests.
Work with store management to ensure adequate staffing and onboard new warehouse employees.
Train and develop employees through communication, cultural alignment, team building, guidance, and recognition.
Communicate performance expectations and best practices, coach employees, and use performance management tools, including contributing to annual performance reviews.
Assist store management with compliance with applicable state and federal laws and with communicating and upholding company policies and procedures.
Help ensure a safe environment for employees and customers; monitor for hazards and promptly address unsafe conditions.
Keep baler and dock areas functioning safely, with particular attention to heavy equipment such as balers and forklifts.
Gather, analyze, and report warehouse performance data, product and marketing intelligence, and other feedback to adjust to retail and production needs and increase sales.