Donations Processor

Goodwill Industries of Central Texas•Austin, TX

About The Position

The Donations Processor receives donated goods and provides excellent customer service to Goodwill donors. The role sorts donations and delivers them to merchandise pricing and selecting staff to meet daily production standards and goals. The position promotes and adheres to Goodwill Central Texas’s mission and values, follows organizational policies and procedures, and supports a safe, clean, organized, cooperative, and inclusive work environment. The Donations Processor ensures donors follow the unloading process, handles and sorts donations according to guidelines, supports merchandise pricing and selection with material handling as available, and consistently meets or exceeds production goals. The role also assists in training and developing program participants, supports their goals and quality experience, and works respectfully across cultures. Employment is contingent on successfully completing a pre-employment background check, which may include verification of employment history, education, criminal background, and other relevant information.

Requirements

Ability to read, write, and speak English sufficiently to communicate effectively with supervisors, employees, and customers.
Ability to work independently and coordinate multiple projects simultaneously.
Excellent organizational skills and ability to prioritize.
Excellent decision-making skills.
Strong attention to detail.
Ability and desire to provide excellent customer service.
Ability to interact with a diverse population in a human services setting.
High level of initiative and self-motivation.
Perseverance and commitment to completing the job.
Successful completion of a pre-employment background check is required; it may include verification of employment history, education, criminal background, and other relevant information.

Nice To Haves

High school diploma or equivalent is preferred.
0–3 years of relevant experience.

Responsibilities

Receive donated goods and provide excellent customer service to donors.
Move donors through the donation process efficiently and ask for assistance when necessary.
Maintain a clean, organized, and safe workstation.
Handle, receive, and sort donations and purchased goods according to guidelines.
Provide material-handling assistance to the merchandise pricing and selection team as available.
Follow processing guidelines and consistently meet or exceed production goals.
Greet, assist, and thank customers, meet their needs in a timely manner, and help ensure a welcoming atmosphere.
Ensure donors follow the unloading donation process while providing excellent customer service.
Handle customer concerns and complaints to the customers’ satisfaction.
Maintain cooperative working relationships with other employees and project a favorable image of Goodwill Central Texas.
Follow loss-prevention and safety procedures and initiatives; use and maintain personal protective equipment.
Participate in weekly safety huddles, monthly safety meetings, and drills, and work to reduce worker’s compensation incidents and customer accidents.
Use proper lifting techniques and use power equipment responsibly with appropriate certification.
Identify recalled products and remove them from processing appropriately.
Help provide a work environment that trains and develops participants and supports their goals and quality experience.
Perform duties in a way that promotes employment, assist with participant training and development, work respectfully across cultures, support diversity and inclusion, and act as a good role model.
Know the Goodwill Central Texas Team Member Handbook and organizational policies, including how to locate current versions on the intranet.
Perform other duties as assigned.