Donations Processor

Goodwill Industries of Central Texas•Round Rock, TX

1d•$14 - $15

About The Position

The Donations Processor receives donated goods and provides excellent customer service to Goodwill donors. The role sorts donations and delivers them to merchandise pricing and selection staff while meeting daily production standards and goals. The position promotes and adheres to Goodwill Central Texas’s mission and values. The processor follows store policies and procedures, moves donors efficiently through the donation process, maintains a clean and safe work station, and handles donations according to guidelines. The role supports merchandise pricing and selection, accurately receives and sorts donations and purchased goods, and consistently meets or exceeds production goals. The role also provides welcoming, timely customer service; handles customer concerns to the customer’s satisfaction; and fosters a cooperative, inclusive working climate. It follows safety and loss-prevention procedures, uses and maintains PPE, participates in safety meetings and drills, uses proper lifting techniques, and operates power equipment responsibly with appropriate certification. The processor identifies recalled products and removes them from processing. The position supports a work environment in which program participants can train and develop, assists with their training, works respectfully across cultures, supports diversity and inclusion efforts, and serves as a positive role model. Team members must be familiar with the Goodwill Central Texas Team Member Handbook and organizational policies. Other duties may be assigned.

Requirements

Ability to read, write, and speak English sufficiently to communicate effectively with supervisors, employees, and customers.
Ability to work independently and coordinate multiple projects simultaneously.
Excellent organizational skills and ability to prioritize.
Excellent decision-making skills.
Strong attention to detail.
Ability and desire to provide excellent customer service.
Ability to interact with a diverse population in a human services setting.
High level of initiative and self-motivation.
Perseverance and commitment to completing the job.
0–3 years of relevant experience.

Nice To Haves

High school diploma or equivalent preferred.

Responsibilities

Receive donated goods and provide customer service to donors.
Sort donations and deliver goods to merchandise pricing and selection staff in support of production standards and goals.
Follow policies, procedures, directives, donation guidelines, and processing guidelines.
Move donors efficiently through the donation process and seek assistance when necessary.
Maintain a clean, organized, and safe work station.
Provide material-handling assistance to the merchandise pricing and selection team as available.
Accurately receive and sort donations and purchased goods; meet or exceed production goals.
Greet, assist, and thank customers, address their needs in a timely manner, and handle concerns and complaints to their satisfaction.
Maintain favorable working relationships and promote a cooperative and inclusive working climate.
Follow loss-prevention and safety procedures; use and maintain personal protective equipment; and participate in safety huddles, meetings, and drills.
Help reduce workplace injuries and customer accidents; use proper lifting techniques and operate power equipment responsibly with appropriate certification.
Identify recalled products and remove them from processing.
Support a work environment that trains and develops program participants, and assist with their training and development.
Work respectfully across cultures, support organizational diversity and inclusion efforts, and act as a positive role model.
Remain familiar with the Team Member Handbook and organizational policies, including where to find current versions on the intranet.
Perform other duties as assigned.