Donations Processor

Goodwill Industries of Central Texas•Pflugerville, TX

7d•$14 - $15

About The Position

The Donations Processor receives donated goods and provides excellent customer service to Goodwill donors. The role sorts donations and delivers them to merchandise pricing and selection staff in order to meet daily production standards and goals. The position promotes and adheres to Goodwill Central Texas’s mission and values. The Donations Processor follows store procedures and donation-processing guidelines, moves donors efficiently through the donation process, maintains a clean, organized, and safe workstation, and supports merchandise pricing and selection through material handling. The role also serves customers and donors, handles concerns, promotes an inclusive and cooperative working environment, and follows safety, loss prevention, and risk-reduction procedures. The position supports Goodwill’s services and programs by helping train and develop participants, working respectfully across cultures, supporting diversity and inclusion, and serving as a positive role model. Other duties may be assigned. Employment is contingent on successfully completing a pre-employment background check, which may include verification of employment history, education, criminal background, and other relevant information.

Requirements

Ability to read, write, and speak English sufficiently to communicate effectively with supervisors, employees, and customers.
Ability to work independently and coordinate multiple projects simultaneously.
Excellent organizational skills and ability to prioritize.
Excellent decision-making skills.
Strong attention to detail.
Ability and desire to provide excellent customer service.
Ability to interact with a diverse population in a human services setting.
High level of initiative and self-motivation.
Perseverance and commitment to completing the job.
0–3 years of relevant experience.

Nice To Haves

High school diploma or equivalent preferred.

Responsibilities

Receive donated goods and provide excellent customer service to donors.
Sort donations and deliver them to merchandise pricing and selection staff to meet daily production standards and goals.
Follow policies, procedures, directives, donation guidelines, and processing guidelines.
Move donors efficiently through the donation process and request assistance when needed.
Maintain a clean, organized, and safe workstation.
Provide material-handling assistance to the merchandise pricing and selection team as available.
Accurately receive and sort donations and purchased goods, and consistently meet or exceed production goals.
Create a welcoming customer experience by greeting, assisting, and thanking customers and meeting their needs in a timely manner.
Ensure donors follow the unloading donation process while providing excellent customer service.
Handle customer concerns and complaints to the customers’ satisfaction.
Maintain favorable working relationships with employees and promote a cooperative, inclusive working climate.
Project a favorable image of Goodwill Central Texas.
Follow loss-prevention and safety procedures and initiatives; use and maintain personal protective equipment.
Participate in weekly safety huddles, monthly safety meetings, and drills.
Help reduce workers’ compensation incidents and customer accidents, and use proper lifting techniques.
Use power equipment responsibly and with appropriate certification.
Identify recalled products and remove them from processing properly.
Provide a work environment that trains and develops program participants toward their goals.
Perform duties in a way that promotes employment and a quality participant experience, and assist with participant training and development.
Work respectfully and effectively across cultures, support diversity and inclusion efforts, and act as a good role model.
Become familiar with the Goodwill Central Texas Team Member Handbook and organizational policies, including where to find current versions on the intranet.
Perform other duties as assigned.