Donations Processor

Goodwill Industries of Central Texas•Taylor, TX

10h

About The Position

The Donations Processor receives donated goods while providing excellent customer service to Goodwill donors. The role sorts donated goods and delivers them to merchandise pricing and selecting staff to meet daily production standards and goals. The position promotes and adheres to Goodwill Central Texas’s mission and values, follows organizational policies and procedures, and supports a welcoming, safe, cooperative, and inclusive store environment. The position also helps train and develop program participants and contributes to their employment goals and quality experience.

Requirements

Ability to read, write, and speak English sufficiently to communicate effectively with supervisors, employees, and customers.
Ability to work independently and coordinate multiple projects simultaneously.
Strong organizational skills and ability to prioritize.
Strong decision-making skills.
Strong attention to detail.
Ability and desire to provide excellent customer service.
Ability to interact with a diverse population in a human-services setting.
High initiative and self-motivation.
Perseverance and commitment to completing the job.
0–3 years of relevant experience.
Successful completion of a pre-employment background check is required; this may include verification of employment history, education, criminal background, and other relevant information.

Nice To Haves

High school diploma or equivalent preferred.

Responsibilities

Receive and sort donations and purchased goods accurately and in accordance with donation and processing guidelines.
Move donors through the donation process efficiently, ensure they follow the unloading process, and request assistance when needed.
Deliver sorted donations to merchandise pricing and selection staff and provide material-handling assistance as available.
Meet or exceed production goals and daily production standards.
Keep the workstation clean, organized, and safe.
Greet, assist, and thank customers and donors, responding to their needs in a timely manner and ensuring concerns and complaints are handled to their satisfaction.
Maintain favorable working relationships with employees and promote a cooperative and inclusive working climate.
Follow loss-prevention and safety procedures; use and maintain personal protective equipment; participate in safety huddles, meetings, and drills; and work to reduce workplace injuries and customer accidents.
Use proper lifting techniques and operate power equipment responsibly and with appropriate certification.
Identify recalled products and remove them from processing appropriately.
Help provide an environment where program participants can train and develop toward their goals; assist with their training and development and serve as a positive role model.
Work respectfully and effectively across cultures and actively support the organization’s diversity and inclusion efforts.
Remain familiar with the Team Member Handbook and organizational policies, including how to locate current versions on the intranet.
Perform other duties as assigned.