Donations Supervisor

Community Aid•Lancaster, PA

6d•Onsite

About The Position

The Donations Supervisor oversees the donor experience at the store, leads Donation Associates, and manages warehouse operations. This includes directing incoming donations to appropriate production areas and managing inventory for the home store and other CommunityAid stores. The role promotes a consistent, positive donating experience for customers and donors while supporting a culture of respect, professionalism, teamwork, and service. The supervisor coordinates with store leadership and other departments to meet operational and sales-floor needs. They oversee inventory processing, product labeling, storage and movement, seasonal transitions, and special-sale preparation. They also support staffing, onboarding, employee training and development, coaching, recognition, performance management, and compliance with applicable laws and company policies. The role includes maintaining safe warehouse and facility operations, especially around the dock and heavy equipment, and gathering and reporting warehouse performance data and other feedback to help adapt operations to retail and production needs.

Requirements

Minimum of 1 year of experience working in a warehouse position.
Ability to obtain forklift certification.
Proficient in reading, writing, and speaking English.
Ability to meet consistent attendance and weekly-hours expectations defined by the employee’s Department of Labor status.
Ability to pass a post-offer, pre-employment physical lift test and drug test.
Ability to lift and carry up to 75 pounds.
Ability to push and pull up to 75 pounds.
Ability to stand for extended periods.
Scheduling flexibility and availability for evenings and weekends.
Strong customer service orientation.
Expansive knowledge of warehouse operations and best practices.
Effective leadership, including the ability to lead teams.
Emotional intelligence and strong interpersonal relationship skills.
Strong communication abilities, with an emphasis on clarity and listening.
Ability to promote and interpret company culture.
Ability to contribute to annual performance reviews and manage Donation Associate performance.
Critical thinking and problem-solving skills.
Ability to maintain confidentiality.
Ability to prioritize, focus, and attend to detail.
Ability to multitask and thrive in a fast-paced, changing environment.
Knowledge of inventory processes and control.
Ability to develop individuals, coach and assess performance, and inspire and motivate teams.

Nice To Haves

High school diploma or equivalent preferred.
Customer-facing experience strongly preferred.
Valid Pennsylvania driver’s license preferred.
Minimum age of 21 preferred.

Responsibilities

Embrace, exemplify, endorse, and teach CommunityAid’s 12 Core Behaviors.
Hold team meetings and huddles, recognize employees, and communicate with store management so associates understand the organization’s mission and their contributions.
Participate in daily planning huddles with the Retail Supervisor and Store Management to determine store needs and adjust Donation Associate assignments.
Maintain ongoing communication with the store leadership team.
Oversee warehouse operations, including inventory processing, seasonal transitions, and preparation for special sales.
Maintain inventory and manage how products are labeled, stored, and moved through the system.
Coordinate with store departments, especially to meet sales-floor needs, and adjust warehouse processes in response to management requests.
Work with store management to ensure adequate staffing and support onboarding of warehouse employees.
Train and develop employees through communication, cultural alignment, team building, guidance, and recognition.
Communicate performance expectations and best practices, coach employees, and use performance management tools to engage them.
Assist store management with compliance with applicable state and federal laws and with communicating and upholding company policies and procedures.
Ensure stores are safe for employees and customers; monitor for hazards and promptly correct unsafe conditions.
Maintain safe operation of baler and dock areas, with particular attention to heavy equipment such as balers and forklifts.
Gather, analyze, and report warehouse performance data, product and marketing intelligence, and other feedback to adapt to retail and production needs and increase sales.