Donations Field Supervisor

Evergreen Goodwill•Seattle, WA

22h•Onsite

About The Position

The Donations Field Supervisor supervises donation station attendants at one or more Attended Donation Center (ADC) sites. The role ensures appropriate staffing, provides initial and ongoing training and supervision, and coordinates with Transportation and Donations departments to support the flow of donated goods. The supervisor maintains employee morale and conducts performance evaluations as needed. The position oversees ADC employees, equipment, facilities, and logistics; handles staffing and operational requirements; supports customer satisfaction; and maintains a clean and safe work environment. It also involves interviewing and hiring, coaching employees, identifying training needs, addressing workplace performance issues, and preparing operational reports. The job is based at the Ballard Attended Donation Center and requires regular travel to various locations.

Requirements

High school diploma or equivalent.
Two years of donations experience, including supervisory experience.
Valid Washington State driver's license with a good driving record.
Basic understanding of Microsoft Office products, including Word and Outlook.
Proven ability to provide excellent customer service.
Able to lift and carry 40–60 pounds.
Able to stand for long periods and frequently bend, kneel, reach, stoop, squat, push, and climb ladders.
Able to travel across stairs, ramps, and uneven terrain.
Able to organize, sort, categorize, count, add, and subtract; interpret data; solve problems; and communicate in writing and verbally.
Able to become certified to drive a forklift.
Reliable transportation for regular travel to various locations.

Responsibilities

Build and maintain internal and external customer satisfaction.
Schedule and assign employees to meet operational requirements.
Manage employees, equipment, facilities, and logistics for each ADC.
Set expectations, instruct and coach employees, and identify training needs.
Interview and hire employees.
Address workplace problems that affect employee performance and productivity, partnering with the Donations Manager and Human Resources when appropriate.
Prepare and maintain reports and data by collecting, documenting, and summarizing information.
Plan, organize, and monitor assignments to complete projects.
Maintain a clean work environment.
Promote safe work practices, assist with employee safety training, and report potential hazards or accidents.
Coordinate with Transportation and Donations departments to ensure proper flow of donated goods.
Provide initial and ongoing training and supervision for ADC personnel and maintain employee morale.
Conduct periodic performance evaluations as needed.
Perform other duties as assigned.

Benefits

Health plan with medical, dental, vision, and prescription coverage.
Employer-paid life, accidental death and dismemberment (AD&D), and long-term disability insurance for salaried employees.
Voluntary supplemental coverage for life, accident, illness, and short- and long-term disability.
Flexible Spending Accounts (FSA) Plan.
Roth and 403(b) Retirement Savings Plan program.
Paid vacation, nine holidays, and sick time.
Limited paid time off for jury duty and bereavement leave.
Employee discounts.
Employee referral bonus.
Employee Assistance Program (EAP).
Mentorship Program.
Career advancement opportunities.
Paid job training.