Animal Care Supervisor

Petco•Westshore, FL

13h•Onsite

About The Position

The Animal Care Supervisor (also referred to as Companion Animal Supervisor) is a subject-matter leader responsible for the health, care, and presentation of live animals while supporting sales, customer experience, and operational excellence in the Companion Animal and Aquatics departments. The role leads through expertise and influence, coaching partners to provide high-quality animal care and knowledgeable service while advancing animal welfare and department performance. The position oversees animal care and operational routines, including health checks, documentation, ordering, maintenance, regulatory compliance, and veterinary protocols. It supports sales, margin, shrink, inventory, and omnichannel performance; provides customer assistance and cashiering; and serves as Leader on Duty in support of Pet Care Center operations. The supervisor also trains, coaches, and develops partners and helps maintain a welcoming, safe, clean, and engaging environment. Work is primarily in a Pet Care Center retail environment, with regular presence on the sales floor and frequent interaction with partners, customers, and pets. Most work is indoors, though occasional duties may involve leaving the center for bank deposits, merchandise transport, or community events. The role involves frequent standing and walking, bending, kneeling, reaching, and lifting or moving items or animals weighing up to 50 pounds. It includes proximity to animals and exposure to dander, odors, noises, and cleaning chemicals. Flexible availability is required to support operating hours, including evenings, weekends, and holidays. Limited travel may be required for training, meetings, or community engagement. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions.

Requirements

At least 1 year of supervisory experience; preferably in a pet retail environment.
Strong knowledge of companion animals, aquatics, and animal-care practices.
Excellent communication, organizational, and interpersonal skills.
Strong focus on customer service and people development.
Ability to work in proximity to animals, including exposure to animal dander, odors, noises, and cleaning chemicals.
Ability to safely lift and move merchandise, supplies, or animals weighing up to 50 pounds.
Flexible availability to support Pet Care Center operating hours, including evenings, weekends, and holidays.

Nice To Haves

High school diploma or GED preferred.
Supervisory experience in a pet retail environment.

Responsibilities

Ensure the health, safety, and well-being of live animals by following Petco standards, policies, and veterinary protocols.
Complete and oversee hourly animal health checks, wellness cards, and required documentation.
Ensure proper handling, care, and documentation of adoption animals, and respond promptly to sick or injured animals in accordance with veterinary protocols.
Coach and mentor partners to provide confident, compassionate, and knowledgeable customer interactions.
Maintain a welcoming and engaging environment and high presentation standards in Companion Animal and Aquatics areas.
Promote teamwork, inclusion, and collaboration, and model Petco selling behaviors and customer service expectations.
Drive Companion Animal and Aquatics sales, margin, and shrink performance through disciplined execution.
Analyze business insights and performance trends, identify opportunities, and implement improvement plans.
Order live animals efficiently while balancing animal welfare, inventory levels, sales, and margin goals.
Support omnichannel execution, including BOPUS, ship-from-store, curbside, and endless aisle.
Serve as Leader on Duty, supporting Pet Care Center operations, communication, safety, and compliance.
Execute Companion Animal and Aquatics operations, including animal care, maintenance, ordering, regulatory compliance, CAPI, HAHC, CAPC, and veterinary partnerships.
Ensure animal maintenance tasks are completed according to the Maintenance Task List and maintain operational, safety, and regulatory standards.
Maintain cleanliness, care, and visual presentation in animal areas.
Process transactions efficiently while delivering a positive customer experience.
Monitor sales, margin, and inventory reports to support department performance.
Share product and animal-care knowledge to help customers make informed decisions using Petco’s selling strategy.
Train, coach, and develop partners in animal care, selling behaviors, and operational routines; provide ongoing feedback and support.
Assist with additional duties as needed to support business needs.