Animal Care Supervisor

Petco • Auburn, ME

3d • Onsite

About The Position

The Companion Animal Supervisor is a trusted subject-matter leader responsible for the health, care, and presentation of live animals while driving sales, customer experience, and operational excellence in the Companion Animal and Aquatics departments. The role leads through expertise and influence, coaching partners to provide exceptional animal care and knowledgeable service. It combines commitment to pet welfare with operational discipline and business acumen to achieve sales, margin, and shrink goals while modeling Petco’s leadership expectations.

The position oversees animal care and department operations, including health checks, documentation, adoption animal care, ordering, maintenance, regulatory compliance, and veterinary partnerships. It also supports customer service, department performance, Omni-Channel execution, and broader Pet Care Center operations as a Leader on Duty.

The role is primarily performed in a Pet Care Center retail environment, with regular presence on the sales floor and frequent interaction with partners, customers, and pets. Most work is indoors, though occasional duties may involve bank deposits, merchandise transport, or community events. The job requires frequent standing and walking, bending, kneeling, reaching, and lifting, including safely moving merchandise, supplies, or animals weighing up to 50 pounds. Employees must be able to work near animals and may be exposed to dander, odors, noises, and cleaning chemicals. Flexible availability is needed to support operating hours, including evenings, weekends, and holidays. Limited travel may be required for training, meetings, or community engagement.

Requirements

• High school diploma or GED preferred.
• At least 1 year of supervisory experience, preferably in a pet retail environment.
• Strong knowledge of companion animals, aquatics, and animal care practices.
• Excellent communication, organizational, and interpersonal skills.
• Strong focus on customer service and people development.
• Ability to safely lift and move merchandise, supplies, or animals weighing up to 50 pounds.
• Ability to work in proximity to animals, including exposure to animal dander, odors, noises, and cleaning chemicals.
• Flexible availability to work during Pet Care Center operating hours, including evenings, weekends, and holidays.

Nice To Haves

• Supervisory experience in a pet retail environment.

Responsibilities

• Ensure the health, safety, and well-being of live animals by following Petco standards, policies, and veterinary protocols.
• Complete and oversee hourly animal health checks, wellness cards, and required documentation.
• Ensure proper handling, care, and documentation of adoption animals.
• Respond promptly and appropriately to sick or injured animals in accordance with veterinary protocols.
• Coach and mentor partners to provide confident, compassionate, and knowledgeable customer interactions.
• Maintain a welcoming and engaging environment and high presentation standards in the Companion Animal and Aquatics areas.
• Promote teamwork, inclusion, and collaboration, and model Petco’s selling behaviors and customer service expectations.
• Drive Companion Animal and Aquatics sales, margin, and shrink performance through disciplined execution.
• Analyze business trends, identify opportunities, and implement improvement plans.
• Order live animals efficiently while balancing animal welfare, inventory levels, sales, and margin goals.
• Support Omni-Channel execution, including BOPUS, ship-from-store, curbside, and endless aisle.
• Serve as Leader on Duty, supporting Pet Care Center operations, communication, safety, and compliance.
• Execute Companion Animal and Aquatics operations, including animal care, maintenance, ordering, regulatory compliance, CAPI, HAHC, CAPC, and veterinary partnerships.
• Ensure animal maintenance tasks are completed according to the Maintenance Task List and maintain operational, safety, and regulatory standards.
• Maintain cleanliness, quality of care, and visual presentation in animal areas.
• Process transactions efficiently and deliver a strong customer experience.
• Monitor sales, margin, and inventory reports to support department performance.
• Share product and animal care knowledge to help customers make informed decisions using Petco’s selling strategy.
• Assist with additional duties as needed to support business needs.
• Train, coach, and develop partners in animal care, selling behaviors, and operational routines.
• Provide ongoing feedback and support to strengthen partner performance and engagement.

Benefits

• Career growth opportunities.
• Supportive, inclusive culture built on teamwork and authenticity.
• Health and financial benefits, 401K, incentives, and PTO; details are available through Petco Total Rewards.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED