Animal Care Supervisor

Petco•Baldwin, NY

19h•Onsite

About The Position

The Animal Care Supervisor is a subject-matter leader responsible for the health, care, and presentation of live animals while driving sales, customer experience, and operational excellence in the Companion Animal and Aquatics departments. The supervisor leads through expertise and influence, coaching partners to provide exceptional animal care and knowledgeable service while meeting sales, margin, and shrink goals and modeling Petco’s leadership expectations. The role oversees animal care, department operations, ordering, regulatory compliance, veterinary partnerships, customer service, and partner development. It serves as Leader on Duty and supports Pet Care Center operations, communication, safety, and compliance. Work is primarily in a Pet Care Center retail environment, with regular presence on the sales floor and occasional duties outside the center. Flexible availability is required for evenings, weekends, and holidays; limited travel may be required for training, meetings, or community engagement.

Requirements

High school diploma or GED preferred.
At least 1 year of supervisory experience, preferably in a pet retail environment.
Strong knowledge of companion animals, aquatics, and animal-care practices.
Excellent communication, organizational, and interpersonal skills.
Strong focus on customer service and people development.
Ability to safely lift and move merchandise, supplies, or animals weighing up to 50 pounds.
Flexible availability to support Pet Care Center operating hours, including evenings, weekends, and holidays.

Nice To Haves

Supervisory experience in a pet retail environment.

Responsibilities

Ensure the health, safety, and well-being of live animals by following Petco standards, policies, and veterinary protocols.
Complete and oversee hourly animal health checks, wellness cards, and required documentation.
Ensure proper handling, care, and documentation of adoption animals; respond promptly to sick or injured animals in accordance with veterinary protocols.
Coach and mentor partners to deliver knowledgeable, compassionate customer interactions and strong customer service.
Maintain a welcoming, engaging environment and high cleanliness, care, maintenance, and visual presentation standards in Companion Animal and Aquatics areas.
Promote teamwork, inclusion, and collaboration, and model Petco selling behaviors and customer-service expectations.
Drive Companion Animal and Aquatics sales, margin, and shrink performance through disciplined execution.
Analyze business trends and reports, identify opportunities, and implement improvement plans.
Order live animals efficiently, balancing animal welfare, inventory, sales, and margin goals.
Support omnichannel execution, including BOPUS, ship-from-store, curbside, and endless aisle.
Serve as Leader on Duty, supporting Pet Care Center operations, communication, safety, and compliance.
Execute Companion Animal and Aquatics operations, including animal care, maintenance, ordering, regulatory compliance, CAPI, HAHC, CAPC, and veterinary partnerships.
Ensure animal maintenance tasks are completed according to the Maintenance Task List and maintain operational, safety, and regulatory standards.
Process transactions efficiently, including cashiering and point-of-sale transactions, while delivering a positive customer experience.
Share product and animal-care knowledge to help customers make informed decisions using Petco’s selling strategy.
Train, coach, and develop partners in animal care, selling behaviors, and operational routines; provide ongoing feedback and support.
Assist with additional duties as needed to support business needs.