Animal Care Supervisor

Petco•State College, PA

3d•Onsite

About The Position

The Companion Animal Supervisor is a trusted subject-matter leader responsible for the health, care, and presentation of live animals while driving sales, customer experience, and operational excellence within the Companion Animal and Aquatics departments. The role leads through expertise and influence, coaching partners to provide exceptional animal care and knowledgeable service. It combines commitment to pet welfare with operational discipline and business acumen to achieve sales, margin, and shrink goals while modeling Petco’s leadership expectations. The position is primarily performed in a Pet Care Center retail environment, with regular presence on the sales floor. Most work takes place indoors, though occasional duties may involve leaving the center for bank deposits, merchandise transport, or community events. The role requires frequent customer engagement, cashiering and point-of-sale transactions, and working near animals, including exposure to animal dander, odors, noises, and cleaning chemicals. Limited travel may be required for training, meetings, or community engagement.

Requirements

At least 1 year of supervisory experience.
Strong knowledge of companion animals, aquatics, and animal care practices.
Excellent communication, organizational, and interpersonal skills.
Strong focus on customer service and people development.
Ability to safely lift and move merchandise, supplies, or animals weighing up to 50 pounds.
Flexible availability to support Pet Care Center operating hours, including evenings, weekends, and holidays.
Ability to work in proximity to animals and exposure to animal dander, odors, noises, and cleaning chemicals.

Nice To Haves

High school diploma or GED.
Supervisory experience in a pet retail environment.

Responsibilities

Ensure the health, safety, and well-being of live animals by following Petco standards, policies, and veterinary protocols.
Complete and oversee hourly animal health checks, wellness cards, and required documentation.
Ensure proper handling, care, and documentation of adoption animals, and respond appropriately to sick or injured animals in accordance with veterinary protocols.
Coach and mentor partners to provide confident, compassionate, and knowledgeable customer interactions.
Maintain high presentation standards and create a welcoming, engaging environment in Companion Animal and Aquatics areas.
Promote teamwork, inclusion, and collaboration, and model Petco selling behaviors and customer service expectations.
Drive Companion Animal and Aquatics sales, margin, and shrink performance through disciplined execution.
Analyze business trends, identify opportunities, and implement improvement plans.
Order live animals efficiently to balance animal welfare, inventory, sales, and margin goals.
Support omnichannel execution, including BOPUS, ship-from-store, curbside, and endless aisle.
Serve as Leader on Duty, supporting Pet Care Center operations, communication, safety, and compliance.
Execute Companion Animal and Aquatics operations, including animal care, maintenance, ordering, regulatory compliance, CAPI, HAHC, CAPC, and veterinary partnerships.
Ensure animal maintenance tasks are completed according to the Maintenance Task List and maintain operational, safety, and regulatory standards.
Maintain cleanliness, animal care, and visual presentation standards in animal areas.
Process transactions efficiently while delivering a positive customer experience.
Monitor sales, margin, and inventory reports to support department performance.
Share product and animal care knowledge to help customers make informed decisions using Petco’s selling strategy.
Assist with additional duties as needed to support business needs.
Train, coach, and develop partners in animal care, selling behaviors, and operational routines.
Provide ongoing feedback and support to strengthen partner performance and engagement.