Animal Care Supervisor
About The Position
The Animal Care Supervisor is a subject-matter leader responsible for the health, care, and presentation of live animals in Petco’s Companion Animal and Aquatics departments. The role combines animal welfare expertise, operational discipline, customer service, and business acumen to support sales, margin, and shrink goals. The supervisor leads through expertise and influence, coaching partners to provide compassionate animal care and knowledgeable customer service while modeling Petco’s leadership expectations. This position oversees animal health checks, wellness documentation, adoption animal care, veterinary protocol adherence, animal maintenance, ordering, regulatory compliance, and the presentation and cleanliness of animal areas. The supervisor also monitors department performance, supports omnichannel fulfillment, trains and develops partners, and serves as Leader on Duty to help oversee Pet Care Center operations. The role is primarily based in an indoor Pet Care Center retail environment, with regular presence on the sales floor and occasional duties outside the store, such as bank deposits, merchandise transport, or community events. It involves frequent standing and walking, bending, kneeling, reaching, and lifting or moving items or animals weighing up to 50 pounds. The employee will work near animals and may be exposed to animal dander, odors, noises, and cleaning chemicals. Flexible availability is required to support store operating hours, including evenings, weekends, and holidays. Limited travel may be required for training, meetings, or community engagement.
Requirements
- At least 1 year of supervisory experience.
- Strong knowledge of companion animals, aquatics, and animal-care practices.
- Excellent communication, organizational, and interpersonal skills.
- Strong focus on customer service and people development.
- Ability to safely lift and move merchandise, supplies, or animals weighing up to 50 pounds.
- Flexible availability to work during Pet Care Center operating hours, including evenings, weekends, and holidays.
Nice To Haves
- High school diploma or GED is preferred.
- Supervisory experience in a pet retail environment is preferred.
Responsibilities
- Ensure the health, safety, and well-being of live animals by following Petco standards, policies, and veterinary protocols.
- Complete and oversee hourly animal health checks, wellness cards, and required documentation.
- Ensure appropriate handling, care, and documentation for adoption animals.
- Respond promptly and appropriately to sick or injured animals in accordance with veterinary protocols.
- Coach and mentor partners in compassionate, knowledgeable customer interactions and animal care.
- Maintain high presentation standards and create a welcoming, engaging environment in Companion Animal and Aquatics areas.
- Promote teamwork, inclusion, and collaboration, and model Petco selling behaviors and customer service expectations.
- Drive Companion Animal and Aquatics sales, margin, and shrink performance through disciplined execution.
- Analyze business trends, identify opportunities, and implement improvement plans.
- Order live animals efficiently to balance animal welfare, inventory levels, sales, and margin goals.
- Support omnichannel execution, including BOPUS, ship-from-store, curbside, and endless aisle.
- Serve as Leader on Duty, supporting Pet Care Center operations, communication, safety, and compliance.
- Execute Companion Animal and Aquatics operations, including animal care, maintenance, ordering, regulatory compliance, CAPI, HAHC, CAPC, and veterinary partnerships.
- Ensure animal maintenance tasks are completed according to the Maintenance Task List and maintain operational, safety, and regulatory standards.
- Maintain cleanliness, care, and visual presentation in animal areas.
- Process transactions efficiently and provide a positive customer experience, including cashiering and point-of-sale transactions.
- Monitor sales, margin, and inventory reports to support department performance.
- Share product and animal-care knowledge to help customers make informed decisions using Petco’s selling strategy.
- Train, coach, and develop partners in animal care, selling behaviors, and operational routines.
- Provide ongoing feedback and support to strengthen partner performance and engagement.
- Assist with additional duties as needed to support business needs.
Benefits
- Health and financial benefits
- 401(k)
- Incentives
- Paid time off
- Career growth opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
