Animal Care Supervisor
About The Position
The Animal Care Supervisor is a trusted subject-matter leader responsible for the health, care, and presentation of live animals while driving sales, customer experience, and operational excellence within the Companion Animal and Aquatics departments. The supervisor leads through expertise and influence, coaching partners to provide exceptional animal care and knowledgeable service. The role combines commitment to pet welfare with operational discipline and business acumen to achieve sales, margin, and shrink goals while modeling Petco’s leadership expectations. The position is primarily performed in a Pet Care Center retail environment, with regular presence on the sales floor and engagement with partners, customers, and pets. Most work is indoors, although occasional duties may take place outside the center, such as bank deposits, merchandise transport, or community events. The role includes cashiering and point-of-sale transactions, and may involve limited travel for training, meetings, or community engagement. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions.
Requirements
- High school diploma or GED preferred.
- At least 1 year of supervisory experience, preferably in a pet retail environment.
- Strong knowledge of companion animals, aquatics, and animal care practices.
- Excellent communication, organizational, and interpersonal skills.
- Strong focus on customer service and people development.
- Ability to safely lift and move merchandise, supplies, or animals weighing up to 50 pounds.
- Flexible availability to support Pet Care Center operating hours, including evenings, weekends, and holidays.
- Ability to work in proximity to animals and tolerate exposure to animal dander, odors, noises, and cleaning chemicals.
Nice To Haves
- High school diploma or GED.
- Supervisory experience in a pet retail environment.
Responsibilities
- Ensure the health, safety, and well-being of live animals by following Petco standards, policies, and veterinary protocols.
- Complete and oversee hourly animal health checks, wellness cards, and required documentation.
- Ensure proper handling, care, and documentation of adoption animals, and act promptly when animals are sick or injured in accordance with veterinary protocols.
- Coach and mentor partners to provide confident, compassionate, knowledgeable customer interactions and excellent customer service.
- Create a welcoming and engaging environment in Companion Animal and Aquatics areas through high presentation standards.
- Promote teamwork, inclusion, and collaboration, and model Petco selling behaviors and customer service expectations.
- Drive Companion Animal and Aquatics sales, margin, and shrink performance through disciplined execution.
- Analyze business trends, identify opportunities, and implement improvement plans.
- Order live animals efficiently to balance animal welfare, inventory levels, sales, and margin goals.
- Support omnichannel execution, including BOPUS, ship-from-store, curbside, and endless aisle.
- Serve as Leader on Duty, supporting Pet Care Center operations, communication, safety, and compliance.
- Execute Companion Animal and Aquatics operations, including animal care, maintenance, ordering, regulatory compliance, CAPI, HAHC, CAPC, and veterinary partnerships.
- Ensure animal maintenance tasks are completed according to the Maintenance Task List and maintain operational, safety, and regulatory standards.
- Maintain cleanliness, care, and visual presentation standards in animal areas.
- Process transactions efficiently and deliver a positive customer experience.
- Monitor sales, margin, and inventory reports to support department performance.
- Share product and animal care knowledge to help customers make informed decisions using Petco’s selling strategy.
- Train, coach, and develop partners in animal care, selling behaviors, and operational routines.
- Provide ongoing feedback and support to strengthen partner performance and engagement.
- Perform additional duties as needed to support business needs.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
