Animal Care Supervisor

Petco • Metairie, LA

13h • Onsite

About The Position

The Animal Care Supervisor is a trusted subject-matter leader responsible for the health, care, and presentation of live animals while supporting sales, customer experience, and operational excellence in the Companion Animal and Aquatics departments. The role combines commitment to animal welfare with operational discipline and business acumen to support sales, margin, and shrink goals. The supervisor leads through expertise and influence, coaching partners to provide exceptional animal care and knowledgeable service while modeling Petco leadership expectations.

The role is primarily based in a Pet Care Center retail environment, with regular presence on the sales floor and frequent interaction with partners, customers, and pets. Most work takes place indoors, though occasional tasks may involve leaving the store for bank deposits, merchandise transport, or community events. Limited travel may be required for training, meetings, or community engagement. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions.

Requirements

• High school diploma or GED preferred.
• At least 1 year of supervisory experience; preferably in a pet retail environment.
• Strong knowledge of companion animals, aquatics, and animal care practices.
• Excellent communication, organizational, and interpersonal skills.
• Strong focus on customer service and people development.
• Ability to safely lift and move merchandise, supplies, or animals weighing up to 50 pounds.
• Ability to work in proximity to animals and tolerate exposure to animal dander, odors, noises, and cleaning chemicals.
• Flexible availability to support Pet Care Center operating hours, including evenings, weekends, and holidays.

Nice To Haves

• High school diploma or GED.
• Supervisory experience in a pet retail environment.

Responsibilities

• Ensure the health, safety, and well-being of live animals by following Petco standards, policies, and veterinary protocols.
• Complete and oversee hourly animal health checks, wellness cards, and required documentation.
• Ensure adoption animals are handled and cared for properly and that their care is documented.
• Respond promptly and appropriately to sick or injured animals in accordance with veterinary protocols.
• Coach and mentor partners to provide confident, compassionate, and knowledgeable customer interactions.
• Create a welcoming and engaging environment in the Companion Animal and Aquatics areas and maintain high presentation standards.
• Promote teamwork, inclusion, and collaboration, and model Petco selling behaviors and customer service expectations.
• Drive Companion Animal and Aquatics sales, margin, and shrink performance through disciplined execution.
• Analyze business trends, identify opportunities, and implement improvement plans.
• Order live animals to balance animal welfare, inventory levels, sales, and margin goals.
• Support Omni-Channel execution, including BOPUS, ship-from-store, curbside, and endless aisle.
• Serve as Leader on Duty, supporting Pet Care Center operations, communication, safety, and compliance.
• Execute Companion Animal and Aquatics operations, including animal care, maintenance, ordering, regulatory compliance, CAPI, HAHC, CAPC, and veterinary partnerships.
• Ensure animal maintenance tasks are completed according to the Maintenance Task List and maintain operational, safety, and regulatory standards.
• Maintain cleanliness, animal care, and visual presentation standards in animal areas.
• Process transactions efficiently and provide a great customer experience, including cashiering and point-of-sale transactions.
• Monitor sales, margin, and inventory reports to support department performance.
• Share product and animal care knowledge to help customers make informed decisions using Petco’s selling strategy.
• Train, coach, and develop partners in animal care, selling behaviors, and operational routines.
• Provide ongoing feedback and support to strengthen partner performance and engagement.
• Assist with additional duties as needed to support business needs.

Benefits

• Purpose-driven work that makes a difference for pets and people.
• Hands-on leadership experience and career growth opportunities.
• A supportive, inclusive culture built on teamwork and authenticity.
• Opportunity to grow leadership skills while doing meaningful work.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED