Animal Care Supervisor

Petco Animal Supplies Stores•Kalispell, MT

8d•Onsite

About The Position

The Companion Animal Supervisor is a subject-matter leader responsible for the health, care, and presentation of live animals while driving sales, customer experience, and operational excellence in the Companion Animal and Aquatics departments. The role combines a commitment to animal welfare with operational discipline and business acumen, and leads through expertise, influence, and coaching. The supervisor ensures animals receive care consistent with Petco standards, policies, and veterinary protocols; supports department sales, margin, and shrink goals; and provides customers with knowledgeable service. The role also leads and develops partners, maintains operational and regulatory standards, supports omnichannel services, and serves as Leader on Duty for Pet Care Center operations. The position is primarily performed indoors in a Pet Care Center retail environment, with regular presence on the sales floor and occasional duties outside the center. It involves frequent standing and walking, bending, kneeling, reaching, and lifting or moving merchandise, supplies, or animals weighing up to 50 pounds. The role requires working near animals and exposure to animal dander, odors, noises, and cleaning chemicals. Flexible availability is needed for evenings, weekends, and holidays. Limited travel may be required for training, meetings, or community engagement.

Requirements

High school diploma or GED preferred.
At least 1 year of supervisory experience, preferably in a pet retail environment.
Strong knowledge of companion animals, aquatics, and animal-care practices.
Excellent communication, organizational, and interpersonal skills.
Strong focus on customer service and people development.
Ability to safely lift and move merchandise, supplies, or animals weighing up to 50 pounds.
Ability to work in proximity to animals and tolerate exposure to animal dander, odors, noises, and cleaning chemicals.
Flexible availability to support Pet Care Center operating hours, including evenings, weekends, and holidays.

Nice To Haves

Supervisory experience in a pet retail environment.

Responsibilities

Ensure the health, safety, and well-being of live animals by following Petco standards, policies, and veterinary protocols.
Complete and oversee hourly animal health checks, wellness cards, and required documentation.
Ensure proper handling, care, and documentation of adoption animals, and respond appropriately to sick or injured animals in accordance with veterinary protocols.
Coach and mentor partners in compassionate, knowledgeable customer interactions, animal care, selling behaviors, and operational routines.
Maintain a welcoming and engaging environment and high presentation standards in Companion Animal and Aquatics areas.
Promote teamwork, inclusion, and collaboration, and provide ongoing feedback to strengthen partner performance and engagement.
Drive Companion Animal and Aquatics sales, margin, and shrink performance through disciplined execution.
Analyze business insights and reports to identify trends and opportunities and implement improvement plans.
Order live animals efficiently while balancing animal welfare, inventory levels, sales, and margin goals.
Support omnichannel execution, including BOPUS, ship-from-store, curbside, and endless aisle.
Serve as Leader on Duty, supporting Pet Care Center operations, communication, safety, and compliance.
Execute department operations, including animal care, maintenance, ordering, regulatory compliance, CAPI, HAHC, CAPC, and veterinary partnerships.
Ensure animal maintenance tasks are completed according to the Maintenance Task List and maintain operational, safety, and regulatory standards.
Maintain cleanliness, care, and visual presentation in all animal areas.
Process transactions efficiently and provide a positive customer experience, including cashiering and point-of-sale transactions.
Share product and animal-care knowledge to help customers make informed decisions using Petco’s selling strategy.
Assist with additional duties as needed to support business needs.