Animal Care Supervisor

Petco•Parkville, MD

1d•Onsite

About The Position

The Animal Care Supervisor is a subject-matter leader responsible for the health, care, and presentation of live animals while supporting sales, customer experience, and operational performance in the Companion Animal and Aquatics departments. The role combines animal-welfare knowledge, operational discipline, and business acumen. The supervisor coaches partners, promotes knowledgeable service, and supports sales, margin, and shrink goals while modeling Petco’s leadership expectations. The position is primarily performed in a Pet Care Center retail environment, with regular presence on the sales floor and engagement with partners, customers, and pets. Most work takes place indoors, though occasional tasks may take place outside the center, such as bank deposits, merchandise transport, or community events. The job includes frequent standing and walking, bending, kneeling, reaching, and lifting, including safely moving merchandise, supplies, or animals weighing up to 50 pounds. It involves working near animals and exposure to animal dander, odors, noises, and cleaning chemicals. Flexible availability is needed to support operating hours, including evenings, weekends, and holidays. Limited travel may be required for training, meetings, or community engagement. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions.

Requirements

1+ year of supervisory experience.
Strong knowledge of companion animals, aquatics, and animal-care practices.
Excellent communication, organizational, and interpersonal skills.
Strong focus on customer service and people development.
Ability to safely lift and move merchandise, supplies, or animals weighing up to 50 pounds.
Ability to work in proximity to animals, including exposure to animal dander, odors, noises, and cleaning chemicals.
Flexible availability to support operating hours, including evenings, weekends, and holidays.
High school diploma or GED preferred.

Nice To Haves

Supervisory experience in a pet retail environment.

Responsibilities

Ensure the health, safety, and well-being of live animals by following Petco standards, policies, and veterinary protocols.
Complete and oversee hourly animal health checks, wellness cards, and required documentation.
Ensure proper handling, care, and documentation of adoption animals, and respond promptly to sick or injured animals in accordance with veterinary protocols.
Coach and mentor partners in compassionate, knowledgeable customer interactions and animal-care practices.
Maintain a welcoming environment and high standards of cleanliness, animal care, and visual presentation in the Companion Animal and Aquatics areas.
Promote teamwork, inclusion, and collaboration, and model Petco selling behaviors and customer-service expectations.
Drive Companion Animal and Aquatics sales, margin, and shrink performance through disciplined execution.
Analyze business trends and insights, identify opportunities, and implement improvement plans.
Order live animals to balance animal welfare, inventory, sales, and margin goals.
Support Omni-Channel execution, including BOPUS, ship-from-store, curbside, and endless aisle.
Serve as Leader on Duty, supporting Pet Care Center operations, communication, safety, and compliance.
Execute Companion Animal and Aquatics operations, including animal care, maintenance, ordering, regulatory compliance, CAPI, HAHC, CAPC, and veterinary partnerships.
Complete animal maintenance tasks according to the Maintenance Task List and maintain operational, safety, and regulatory standards.
Process transactions efficiently while providing a positive customer experience, including cashiering and point-of-sale transactions.
Monitor sales, margin, and inventory reports to support department performance.
Share product and animal-care knowledge to help customers make informed decisions using Petco’s selling strategy.
Train, coach, and develop partners in animal care, selling behaviors, and operational routines; provide ongoing feedback and support.
Assist with additional duties as needed to support business needs.