Store Manager Jobs

About The Position

Requirements

• High school diploma or equivalent plus 1 to 2 years of retail work experience or an equivalent combination of education, training and work experience preferred.
• Ability to supervise and train for the use of equipment, tools and materials listed in the Customer Service Representative (CSR), Lead CSR (LSR) and Store Assistant (SA) job descriptions.
• Ability to supervise and manage the functions listed in the CSR, LSR and SA job descriptions.
• Ability to use computer, or acquire those skills necessary to use a computer at the store, which includes completion and analysis of reports, inventory control, cash control, employment related forms, etc.
• A valid driver’s license and dependable transportation.
• Ability to have open availability.
• Ability to communicate (orally and in writing) in English.
• Ability to perform essential duties and physical functions described above.
• Ability to work in the conditions described below.
• Ability to operate a motor vehicle.
• Ability to sit for long periods of time.
• Food Server certificate (e.g. ServSafe) and Food Safety Management certification may be required.

Responsibilities

• Directly supervises the activities of 2 or more full-time employees.
• Recruits, hires and trains employees, ensuring excellent customer service.
• Develops, manages and assigns tasks to ensure the store is clean, adequately stocked, organized and well-kept.
• Maintains a professional and supportive image.
• Schedules employees to meet business needs and maximize customer service.
• Implements non-discriminatory management skills in hiring, training, counseling, mentoring, motivating and separating employees.
• Develops positive and professional relationships with all suppliers.
• Promotes excellent service and resolves customer complaints in a timely, professional manner.
• Provides regular and predictable onsite attendance.
• Promotes and ensures a safe, positive public image within the neighboring community.
• Prepares on-going and timely performance appraisals for all employees, providing proper performance-based feedback.
• Trains all employees ensuring that customer service, store image and marketing execution meet Company standards.
• Trains all employees on safety procedures and promotes safety awareness.
• Mentors and trains all employees on cash awareness and expectations to help reduce risk.
• Ensures employees complete all required training in a timely manner.
• Develops ways to ensure that all employees receive proper communication in a timely manner.
• Establishes periodic on-going communication meetings with all store employees and the District Manager.
• Evaluates and develops specific action plans to address the needs of the store to reach desired objectives.
• Organizes and maintains all store files and manuals.
• Manages and supervises store employees to ensure that all required and requested reports are completed accurately and timely.
• Manages and supervises store employees to ensure that all merchandise is stocked, attractively displayed and priced correctly.
• Ensures that all required employment related posters and signs are in a place that is easily accessible to all employees.
• Analyzes daily sales and expense information and takes appropriate action to maximize sales and net profits.
• Budgets and forecasts P&L lines, and understands and manages merchandise margins.
• Safeguards and accounts for all money received and disbursed.
• Performs all other financial analysis necessary to maximize sales and net profits.
• Notifies District Manager of any sales, cash, inventory or operating discrepancy.