Retail Store Manager In Training

Goodwill of Central & Northern Arizona•Queen Creek, AZ

13d•Onsite

About The Position

Drives retail business operations at a Goodwill of Central and Northern Arizona (GCNA) retail store to help fund the Goodwill mission of ending unemployment. The role is responsible for store production and directly leads Assistant Store Manager(s), the Production Team, and Donation Attendants. Key areas include people leadership, store operations, financial management, inventory control, donation processing, customer service, and Team Member training and development. The position may require transferring to or covering shifts at different stores based on business needs, and requires reliable transportation for tasks such as making bank deposits, supporting other stores, and attending training and development classes. The starting pay is $70,000 annually. After successful completion of training, the position is also eligible for a monthly performance-based bonus. A comprehensive Total Rewards package is available beginning the first of the month following 60 days of employment.

Requirements

Two years of work experience in retail management.
One year of customer service experience.
Proficiency in Microsoft Office Suite.
Valid driver's license and clean motor vehicle record.
Ability to pass a background check and drug screen, where applicable.
Ability to speak and read English proficiently.
Reliable transportation to perform work-related tasks.

Nice To Haves

Retail management experience in the thrift industry is preferred.
High school diploma or equivalent is preferred.

Responsibilities

Develop and execute retail operations plans to meet daily, monthly, quarterly, and yearly goals for operating income, revenue, and production.
Coordinate with the Retail District Manager on strategic plans to increase donations.
Monitor product levels, including floor work, as-is, recycling, trash, and seasonal back stock, to meet sales budget targets.
Manage payroll and operating costs to budget.
Ensure Team Members provide excellent customer service to donors and customers.
Maintain clean, well-kept store locations that appropriately reflect the Goodwill brand.
Partner with community businesses and organizations to promote the Goodwill mission and serve as a Goodwill ambassador in the community.
Ensure Team Members are trained and fulfill their responsibilities.
Ensure Donation Attendants provide excellent service when receiving donations and sort and prepare donations for processing.
Ensure the Production Team processes, prices, and displays products according to company standards and store goals.
Partner with other store locations, under the Retail District Manager's direction, to allocate donations, Team Members, and leadership to maximize area performance.
Ensure Team Members follow company standards and procedures.
Use reliable transportation for daily tasks such as making bank deposits, helping at other stores, and attending training and development classes.
Partner with support areas, including Asset Protection, Human Resources, Safety, and Finance, to advance business goals and ensure compliance with policies, procedures, and regulations.
Build a high-performing team and manage Team Member performance, including coaching, discipline, performance improvement plans, annual reviews, staffing, compensation, and development.
Ensure the Assistant Store Manager effectively manages Retail Store Associates' performance.
Contribute to company culture change efforts and change management processes.
Model Goodwill Core Values: Trust, Collaboration, Engagement, Ownership, and Innovation.
Maintain regular and consistent in-person attendance.
Transfer to or cover shifts at different stores as required by business needs.
Perform other related duties as assigned.