Retail Store Manager in Training

Goodwill of Central and Northern Arizona

4d•Onsite

About The Position

Drives retail business operations at a Goodwill of Central and Northern Arizona (GCNA) retail store to help fund the mission of ending unemployment. The role is responsible for store production and directly leads Assistant Store Manager(s), the Production Team, and Donation Attendants. Key areas include people leadership, store operations, financial management, inventory control, donation processing, customer service, and Team Member training and development. The position works with the Retail District Manager and other store locations to achieve operational and financial goals, promote donations, and allocate resources. It requires regular, consistent in-person attendance, reliable transportation, and the ability to transfer to or cover shifts at different stores based on business needs. Starting pay is $70,000 annually. After training is completed, the position is eligible for a monthly bonus based on performance goals.

Requirements

Two years of work experience in retail management; thrift experience is preferred.
One year of customer service experience.
Proficiency in Microsoft Office Suite.
Valid driver’s license and clean motor vehicle record (MVR).
Ability to pass a background check and drug screen, where applicable for the position.
Ability to speak and read English proficiently.
Reliable transportation to perform job duties.

Nice To Haves

High school diploma or equivalent preferred.
Retail management experience in thrift is preferred.

Responsibilities

Develop and execute retail operations plans to achieve daily, monthly, quarterly, and yearly operating income, revenue, and production goals.
Coordinate with the Retail District Manager to develop and implement strategic plans to drive donations.
Monitor product levels, including floor work, as-is, recycle, trash, and seasonal back stock, to meet sales budget targets.
Manage payroll and operating costs to budget.
Ensure Team Members provide excellent service to donors and customers and keep store locations clean, well-maintained, and reflective of the Goodwill brand.
Partner with community businesses and organizations to promote the Goodwill mission and serve as a Goodwill ambassador in the community.
Maintain regular and consistent in-person attendance; transfer to or cover shifts at other stores as business needs require.
Ensure Team Members are trained and fulfill their duties and responsibilities.
Ensure Donation Attendants provide excellent service while receiving donations and that donations are sorted and prepared for processing.
Ensure the Production Team processes, prices, and displays products according to company standards and store goals.
Partner with other store locations, under the Retail District Manager’s direction, to allocate donations, Team Members, and leadership to maximize area performance.
Ensure Team Members operate according to company standards and procedures.
Use reliable transportation for duties such as making bank deposits, assisting at other stores, and attending training and development classes.
Partner with support areas, including Asset Protection, Human Resources, Safety, and Finance, to advance business goals and ensure compliance with policies, procedures, and regulations.
Build a high-performing team and manage Team Member performance, including coaching, discipline, performance improvement plans, annual reviews, staffing, compensation, and development.
Ensure the Assistant Store Manager effectively manages Retail Store Associate performance.
Support company culture change efforts and change management processes.
Model Goodwill Core Values: Trust, Collaboration, Engagement, Ownership, and Innovation.
Perform other related duties as assigned.