Retail Store Manager In Training

Goodwill of Central and Northern Arizona•Queen Creek, AZ

11d•Onsite

About The Position

The Retail Store Manager In Training drives retail business operations at a Goodwill of Central and Northern Arizona (GCNA) retail store to help fund Goodwill’s mission of ending unemployment. The role is responsible for overall store production and directly leads Assistant Store Manager(s), the Production Team, and Donation Attendants. Core areas include people leadership, store operations, financial management, inventory control, donation processing, customer service, and Team Member training and development. The manager develops and executes plans to meet operating income, revenue, and production goals; manages payroll and operating costs; maintains product levels and store standards; and ensures excellent service for donors and customers. The role partners with the Retail District Manager, other store locations, community organizations, and internal support functions to advance business goals, allocate resources, and ensure compliance. It is also responsible for building and developing a high-performing team, managing performance and staffing, and supporting company culture and change efforts. The position requires regular, consistent in-person attendance, reliable transportation, and the ability to transfer to or cover shifts at different stores as business needs arise. Starting pay is $70,000 annually. After successful completion of training, the position is also eligible for a monthly performance-based bonus. A comprehensive benefits package becomes available on the first day of the month following 60 days of employment.

Requirements

Two years of work experience in retail management.
One year of customer service experience.
Proficiency in Microsoft Office Suite.
Valid driver's license and clean motor vehicle record.
Ability to pass a background check and drug screen, where applicable.
Ability to speak and read English proficiently.
Reliable transportation to perform job duties and travel between stores or attend training.

Nice To Haves

Retail management experience in thrift is preferred.
High school diploma or equivalent is preferred.

Responsibilities

Develop and execute retail operations plans to achieve daily, monthly, quarterly, and yearly operating income, revenue, and production goals.
Coordinate with the Retail District Manager to develop and implement strategic plans that drive donations.
Monitor product levels, including floor work, as-is, recycling, trash, and seasonal back stock, to meet sales budget targets.
Manage payroll and operating costs within budget.
Ensure Team Members provide excellent customer service to donors and customers.
Ensure stores are clean, well-kept, and appropriately reflect the Goodwill brand.
Partner with community businesses and organizations to promote the Goodwill mission and serve as a Goodwill ambassador in the community.
Transfer to or cover shifts at different stores as business needs require.
Ensure Team Members are trained and fulfill their duties and responsibilities.
Ensure Donation Attendants provide excellent service while receiving donations and sort and prepare donations for processing.
Ensure the Production Team processes, prices, and displays products according to company standards and store goals.
Partner with other store locations, under the direction of the Retail District Manager, to allocate donations, Team Members, and leadership to maximize area performance.
Ensure Team Members follow company standards and procedures.
Use reliable transportation for daily tasks such as making bank deposits, assisting other stores, and attending training and development classes.
Partner with support areas, including Asset Protection, Human Resources, Safety, and Finance, to advance business goals and ensure compliance with policies, procedures, and regulations.
Build a high-performing team and manage Team Member performance, coaching, discipline, performance improvement plans, annual reviews, staffing, compensation, and development.
Ensure the Assistant Store Manager effectively manages the performance of Retail Store Associates.
Play a critical role in company culture change efforts and change management processes.
Model Goodwill Core Values: Trust, Collaboration, Engagement, Ownership, and Innovation.
Perform other related duties as assigned.

Benefits

Three medical plans.
Employer-funded Health Reimbursement Account (HRA).
Three dental plans.
Vision plan.
Traditional and Roth 401(k) plans.
Employer-paid life insurance.
Employee Assistance Program (EAP).
Paid time off, including sick and vacation time.
Paid holidays.
Monthly performance-based bonus eligibility after successful completion of training.