Retail Store Manager in Training

Goodwill of Central and Northern Arizona

8d•Onsite

About The Position

Drives retail business operations at a Goodwill of Central and Northern Arizona (GCNA) store to help fund Goodwill’s mission of ending unemployment. The position is responsible for the entire store’s production and directly leads Assistant Store Managers, the Production Team, and Donation Attendants. Its scope includes people leadership, store operations, financial management, inventory control, donation processing, customer service, and Team Member training and development. The role develops and executes plans to meet operating income, revenue, and production goals; oversees budgets, product levels, donation processing, and customer service; and partners with district leadership, other stores, community organizations, and support departments to improve performance and maintain compliance. It also builds and develops a high-performing team, manages Team Member performance and staffing, and models Goodwill’s core values. Transfers and shift coverage at different stores may be required based on business needs. Reliable transportation is required for tasks such as bank deposits, support at other stores, and attending training and development classes. Starting pay is $70,000 annually. The position is eligible for a monthly performance-based bonus after training is completed. A comprehensive Total Rewards package is available beginning the first day of the month following 60 days of employment.

Requirements

Two years of work experience in Retail Management; thrift experience is preferred.
One year of customer service experience.
Proficiency in Microsoft Office Suite.
Valid driver’s license and clean motor vehicle record.
Ability to pass a background check and drug screen, where applicable.
Ability to speak and read English proficiently.
Reliable transportation for daily job duties.

Nice To Haves

High school diploma or equivalent preferred.
Retail Management experience in thrift is preferred.

Responsibilities

Develop and execute retail operations plans to achieve daily, monthly, quarterly, and yearly operating income, revenue, and production goals.
Coordinate with the Retail District Manager on strategic plans to drive donations.
Monitor product levels, including floor work, as-is, recycle, trash, and seasonal back stock, to meet sales budget targets.
Manage payroll and operating costs within budget.
Ensure Team Members provide excellent service to donors and customers.
Ensure store locations are clean, well-kept, and appropriately reflect the Goodwill brand.
Partner with community businesses and organizations to promote Goodwill’s mission and serve as a Goodwill ambassador in the community.
Maintain regular and consistent in-person attendance.
Transfer to or cover shifts at different stores as needed for business needs.
Ensure Team Members are trained and fulfill their duties and responsibilities.
Ensure Donation Attendants provide excellent service when receiving donations and sort and prepare donations for processing.
Ensure the Production Team processes, prices, and displays products according to company standards and store goals.
Partner with other store locations, under the direction of the Retail District Manager, to allocate donations, Team Members, and leadership to maximize area performance.
Ensure Team Members follow company standards and procedures.
Use reliable transportation for job duties such as making bank deposits, assisting other stores, and attending training and development classes.
Partner with support areas, including Asset Protection, Human Resources, Safety, and Finance, to advance business goals and ensure compliance with policies, procedures, and regulations.
Build a high-performing team.
Manage Team Member performance, including coaching, discipline, performance improvement plans, and annual reviews, as well as staffing, compensation, and development.
Ensure the Assistant Store Manager effectively manages Retail Store Associates’ performance.
Support company culture change efforts and change management processes.
Model Goodwill’s core values of Trust, Collaboration, Engagement, Ownership, and Innovation.
Perform other related duties as assigned.