Retail Store Manager In Training

Goodwill of Central and Northern Arizona

4d•Onsite

About The Position

This position drives retail business operations at a Goodwill of Central and Northern Arizona (GCNA) retail store to help fund the mission of ending unemployment. The manager is responsible for overall store production and directly leads Assistant Store Managers, the Production Team, and Donation Attendants. The role covers people leadership, store operations, financial management, inventory control, donation processing, customer service, and Team Member training and development. Starting pay is $70,000 annually. The position is eligible for a monthly performance-based bonus after training is completed. The manager develops and executes plans to meet operating income, revenue, and production goals; manages payroll and operating costs; maintains store standards and customer service; and ensures donations and merchandise are processed according to company standards. The position works with the Retail District Manager, other store locations, community organizations, and internal support departments to support business performance and compliance. It requires regular in-person attendance, reliable transportation, and the ability to transfer to or cover shifts at different stores as business needs arise. After 60 days of employment, beginning on the first day of the following month, the employee is eligible for a comprehensive Total Rewards package. Goodwill describes its mission as empowering individuals, strengthening families, and building stronger communities, and offers no-cost career development, training, and education services. The organization emphasizes an inclusive and welcoming environment and its core values of Trust, Collaboration, Engagement, Ownership, and Innovation.

Requirements

Two years of work experience in retail management; thrift experience preferred.
One year of customer service experience.
Proficiency in Microsoft Office Suite.
Valid driver’s license and clean motor vehicle record.
Ability to pass a background check and drug screen, where applicable for the position.
Ability to speak and read English proficiently.
Reliable transportation for work-related duties and travel between stores.
High school diploma or equivalent preferred.

Nice To Haves

Retail management experience in the thrift sector.
High school diploma or equivalent.

Responsibilities

Develop and execute retail operations plans to achieve daily, monthly, quarterly, and yearly operating income, revenue, and production goals.
Coordinate with the Retail District Manager on strategic plans to increase donations.
Monitor product levels, including floor work, as-is, recycle, trash, and seasonal back stock, to meet sales budget targets.
Manage payroll and operating costs within budget.
Ensure Team Members provide excellent customer service to donors and customers.
Maintain clean, well-kept store locations that appropriately reflect the Goodwill brand.
Partner with community businesses and organizations to promote the Goodwill mission and serve as a Goodwill ambassador in the community.
Transfer to or cover shifts at different stores as business needs require.
Ensure Team Members are trained and fulfill their duties and responsibilities.
Ensure Donation Attendants provide excellent service and donations are sorted and prepared for processing.
Ensure the Production Team processes, prices, and displays products according to company standards and store goals.
Work with other store locations, under the Retail District Manager’s direction, to allocate donations, Team Members, and leadership to maximize area performance.
Ensure Team Members follow company standards and procedures.
Use reliable transportation for daily tasks, including delivering bank deposits, assisting other stores, and attending training and development classes.
Partner with Asset Protection, Human Resources, Safety, Finance, and other support areas to advance business goals and ensure compliance.
Build a high-performing team.
Manage Team Member performance, including coaching, discipline, performance improvement plans, annual reviews, staffing, compensation, and development.
Ensure the Assistant Store Manager effectively manages Retail Store Associate performance.
Support company culture change efforts and change management processes.
Model Goodwill’s core values of Trust, Collaboration, Engagement, Ownership, and Innovation.
Perform other related duties as assigned.