Retail Store Manager in Training

Goodwill of Central and Northern Arizona

8d•Onsite

About The Position

The Retail Store Manager in Training drives retail business operations at a Goodwill of Central and Northern Arizona store to help fund Goodwill’s mission of ending unemployment. The role is responsible for store production and leads Assistant Store Managers, the Production Team, and Donation Attendants. Core areas include people leadership, store operations, financial management, inventory control, donation processing, customer service, and Team Member training and development. The position develops and executes plans to meet operating income, revenue, production, and sales goals; manages payroll and operating costs; and works with the Retail District Manager, other store locations, community organizations, and internal support teams to improve business performance and ensure compliance. The manager builds and develops a high-performing team, maintains store standards and customer service, and represents Goodwill in the community. Transfers and shift coverage at other stores may be required based on business needs. Starting pay is $70,000 annually, with eligibility for a monthly performance-based bonus after training is completed.

Requirements

Two years of work experience in retail management; thrift experience is preferred.
One year of customer service experience.
Proficiency in Microsoft Office Suite.
Valid driver’s license and clean motor vehicle record.
Ability to pass a background check and drug screen, where applicable.
Ability to speak and read English proficiently.
Reliable transportation for required job duties.

Nice To Haves

High school diploma or equivalent preferred.
Retail management experience in the thrift sector.

Responsibilities

Develop and execute retail operations plans to meet daily, monthly, quarterly, and yearly operating income, revenue, and production goals.
Coordinate with the Retail District Manager to develop and implement plans to increase donations.
Monitor product levels daily, including floor work, as-is, recycle, trash, and seasonal back stock, to meet sales targets.
Manage payroll and operating costs within budget.
Ensure Team Members provide excellent service to donors and customers.
Maintain clean, well-kept stores that appropriately reflect the Goodwill brand.
Partner with community businesses and organizations to promote Goodwill’s mission and serve as a Goodwill ambassador.
Ensure Team Members are trained and fulfill their responsibilities.
Ensure Donation Attendants provide excellent service and donations are sorted and prepared for processing.
Ensure the Production Team processes, prices, and displays products according to company standards and store goals.
Work with other stores, under the direction of the Retail District Manager, to allocate donations, Team Members, and leadership to maximize area performance.
Ensure Team Members operate according to company standards and procedures.
Use reliable transportation for duties such as bank deposits, assisting other stores, and attending training and development classes.
Partner with support areas, including Asset Protection, Human Resources, Safety, and Finance, to support business goals and compliance.
Build and develop a high-performing team; manage performance, coaching, discipline, improvement plans, annual reviews, staffing, compensation, and development.
Ensure the Assistant Store Manager effectively manages Retail Store Associate performance.
Support company culture change efforts and change management processes.
Model Goodwill Core Values: Trust, Collaboration, Engagement, Ownership, and Innovation.
Maintain regular and consistent in-person attendance.
Transfer to or cover shifts at different stores as business needs require.
Perform other related duties as assigned.