Retail Store Manager In Training

Goodwill of Central and Northern Arizona

4d•$70,000•Onsite

About The Position

Drives retail business operations at a Goodwill of Central and Northern Arizona (GCNA) retail store to help fund Goodwill’s mission of ending unemployment. The position is responsible for the store’s production and directly leads Assistant Store Manager(s), the Production Team, and Donation Attendants. It covers people leadership, store operations, financial management, inventory control, donation processing, customer service, and Team Member training and development. The role develops and executes retail operations plans, manages store costs and product levels, and ensures teams meet company standards and business goals. It partners with the Retail District Manager, other store locations, community organizations, and internal support areas. The position requires regular in-person attendance, reliable transportation for work-related tasks, and the ability to transfer to or cover shifts at other stores when business needs require. Starting pay is $70,000 annually. The position is eligible for a monthly performance-based bonus after training is completed.

Requirements

Two years of work experience in retail management; thrift experience preferred.
One year of customer service experience.
Proficiency in Microsoft Office Suite.
Valid driver’s license and clean motor vehicle record (MVR).
Ability to pass a background check and drug screen, where applicable for the position.
Ability to speak and read English proficiently.
Reliable transportation to perform required work-related tasks.

Nice To Haves

Retail management experience in the thrift sector.
High school diploma or equivalent preferred.

Responsibilities

Develop and execute retail operations plans to achieve daily, monthly, quarterly, and yearly operating income, revenue, and production goals.
Coordinate with the Retail District Manager to develop and implement strategic plans that drive donations.
Monitor product levels, including floor work, as-is, recycle, trash, and seasonal back stock, to meet sales budget targets.
Manage payroll and operating costs within budget.
Ensure Team Members provide excellent customer service to donors and customers.
Ensure stores are clean, well-kept, and appropriately reflect the Goodwill brand.
Partner with community businesses and organizations to promote the Goodwill mission and serve as a Goodwill ambassador in the community.
Ensure Team Members are trained and fulfill their responsibilities, and operate according to company standards and procedures.
Ensure Donation Attendants provide excellent service when receiving donations and that donations are sorted and prepared for processing.
Ensure the Production Team processes, prices, and displays products according to company standards and store goals.
Under the Retail District Manager’s direction, coordinate with other stores to allocate donations, Team Members, and leadership to maximize area performance.
Transfer to or cover shifts at different stores when required by business needs.
Use reliable transportation for work-related tasks such as making bank deposits, assisting at other stores, and attending training and development classes.
Partner with support areas such as Asset Protection, Human Resources, Safety, and Finance to advance business goals and ensure compliance with policies, procedures, and regulations.
Build a high-performing team and manage Team Member performance, including coaching, discipline, performance improvement plans, annual reviews, staffing, compensation, and development.
Ensure the Assistant Store Manager effectively manages Retail Store Associates’ performance.
Support company culture change efforts and change management processes.
Model Goodwill’s Core Values: Trust, Collaboration, Engagement, Ownership, and Innovation.
Perform other related duties as assigned.