Store Manager (Hammond, LA)

Goodwill Industries Of Southeastern Louisiana•Hammond, LA

20h•Onsite

About The Position

The Store Manager leads the store team and oversees daily operations to generate revenue through processing donated goods. The role directs the receiving, sorting, pricing, merchandising, and sale of high volumes of donated clothing, furniture, and household goods while managing costs and supporting the mission of Goodwill Industries of Southeastern Louisiana. The Store Manager is responsible for staffing, training, coaching, and supervising employees; maintaining merchandise flow and store presentation; managing budgets and performance goals; and ensuring safe, efficient operations. The position also includes hands-on store duties, cash handling, opening and closing, employee scheduling, customer service, and communication with transportation and district leadership. The schedule requires one Sunday per month, two closing shifts per week, and rotating weekends, with flexibility to work nights and occasional long hours.

Requirements

High school diploma, GED, or equivalent required.
At least 1–2 years of management experience required.
Reliable transportation required.
Must pass an MVR check and provide proof of a valid driver’s license, liability insurance, vehicle registration, and a current vehicle inspection sticker.
Proficiency with computer tools and programs, including Microsoft Office, Outlook, Word, Excel, and Power BI.
Ability to read, write, and communicate clearly in English.
Ability to achieve budgeted goals and implement contingency plans when goals are not met.
Ability to interact professionally and productively with a diverse range of people.
Ability to market Goodwill and explain its mission to the public.
Ability to build effective working relationships with store personnel and motivate them to perform well.
Ability to read and analyze production and sales statistics and assess store employee effectiveness.
Ability to work a flexible schedule on short notice, including nights and weekends, and occasionally long hours.
Ability to provide leadership and mentoring and train and develop employees for production-area and sales-floor work.
Ability to perform repetitive hand movements while sorting, hanging, and pricing.
Ability to stand, walk, and bend for prolonged periods.
Ability to work in a fast-paced environment with occasional high-volume periods.
Knowledge of clothing brands and household-item values.
Ability to review employee disciplinary-action forms with managers and/or employees.

Nice To Haves

Some college, leadership training, mentoring, or team-building experience.
At least five years of retail management experience preferred.
Background leading teams in retail sales, production, manufacturing, or assembly.

Responsibilities

Lead, manage, and motivate store employees to meet production guidelines, including at least 110 garments per hour with a 90% minimum quality standard.
Maintain a constant daily rotation and flow of merchandise to the sales floor.
Hire, interview, coach, train, develop, and lead the store team; complete daily interviews and required new-hire paperwork.
Hold employees accountable through coaching, discipline, performance evaluations, training, and corrective action.
Ensure compliance with safety policies and procedures; conduct drills, submit injury incident reports, and monitor building maintenance, including submitting online work tickets.
Lead and assist with receiving, pricing, and displaying merchandise.
Open and close the store; balance registers; review Profit and Loss statements; complete end-of-day procedures, safe counts and audits, change replenishment, and petty-cash checks; and account for all store cash.
Maintain a clean, hazard-free store and positive public image through daily monitoring, fresh merchandise, and excellent customer service.
Perform store personnel duties, including register operation, donation receiving, sorting, hanging, pricing, stemming, and cleaning the store, bathrooms, and debris.
Communicate daily needs with the transportation department and District Manager.
Prepare employee schedules that provide adequate operational coverage and support same-day processing of donations from receipt through production and onto the sales floor.
Conduct daily store walkthroughs and team huddles, as well as regular store meetings.
Manage production, revenue, payroll, and expense budgets and work to meet or exceed budgeted goals.
Provide leadership and guidance, set staff goals and KPIs, and analyze production, sales, and employee-effectiveness data.
Keep the store clean by vacuuming, mopping, dusting, sweeping, emptying trash, and cleaning bathrooms.
Work one Sunday per month, two closing shifts per week, including alternating at least one Friday or Saturday closing shift with the store leadership team, and rotate weekends with that team.
Perform other related duties as assigned by management.