General Manager - Retail (Hammond, LA)

Champion Homes•Hammond, LA

1d•Onsite

About The Position

Champion Home Builders, Inc. is seeking a General Manager to oversee the retail team at its Regional Homes Sales Center in Hammond, Louisiana. The role directs and controls Sales Center administration and plans, develops, and implements goals in accordance with operational procedures and corporate authority. The General Manager is directly responsible for the Sales Center’s profits and losses, either directly or through subordinate supervisors. The position leads Sales Center employees, supports the sales process from lead prioritization through transaction completion, ensures established processes are followed, and builds productive relationships with customers, lenders, installers, and contractors. The General Manager also maintains a customer-friendly Sales Center and promotes a strong customer experience. Travel of up to 10% annually is required.

Requirements

Strong analytical and decision-making skills.
Strong business acumen and ability to work with numbers.
Strong leadership skills.
Strong verbal and written communication skills.
Ability to respond promptly to customer needs.
Passion, optimism, and ability to inspire respect and trust among employees.
Strong work ethic.
Ability to live the Champion Operating Principles.
Bachelor’s degree from a four-year college or university, or five years of retail customer sales or large-ticket sales experience, or an equivalent combination of education and experience.
Ability to travel up to 10% of the time annually.

Nice To Haves

Successful manufactured-home sales experience.
Experience in the prefabricated or manufactured home industry.

Responsibilities

Plan and develop growth of the operation and identify opportunities to expand.
Evaluate the market and competitors.
Hire, train, and develop Sales Center employees to support their long-term productivity.
Conduct regular training programs for employees.
Support the team in prioritizing leads.
Help move transactions through the sales pipeline.
Ensure processes are followed throughout the sales process.
Create and maintain good working relationships with lenders, installers, and contractors.
Maintain a pristine, customer-friendly Sales Center appearance.
Engage with customers and the team and promote a great customer experience.
Directly supervise Sales Center employees in accordance with organizational policies and applicable laws.
Interview, hire, and train employees; plan, assign, and direct work; appraise performance; reward and discipline employees; address complaints; and resolve problems.
Perform other duties as assigned.