General Manager - Retail (Town & Country Homes of Hammond, LA)

Champion Homes•Hammond, LA

3d•Onsite

About The Position

Champion Home Builders, Inc. is hiring a Retail General Manager to direct and control the administration of its Sales Center in Hammond, Louisiana. The position plans, develops, and implements goals in accordance with operational procedures and corporate authority, and is directly responsible for the Sales Center’s profits and losses, either directly or through subordinate supervisors. The General Manager oversees Sales Center employees and is responsible for hiring, training, employee development, performance management, and daily work direction. The role supports sales activity from lead prioritization through transaction completion, ensures processes are followed, and works to deliver a strong customer experience. It also focuses on growing the operation, evaluating competitors and market opportunities, maintaining the appearance of the Sales Center, and developing relationships with lenders, installers, and contractors. Travel of up to 10% annually is required.

Requirements

Strong analytical and decision-making skills.
Strong business acumen and strength in dealing with numbers.
Strong leadership skills.
Strong verbal and written communication skills.
Ability to respond promptly to customer needs.
Passion and optimism, with the ability to inspire respect and trust among employees.
Strong work ethic.
Must live the Champion Operating Principles.
Bachelor’s degree from a four-year college or university, or five years of retail customer sales/large-ticket sales experience, or an equivalent combination of education and experience.
Ability to travel up to 10% of the time annually.

Nice To Haves

Successful manufactured home sales experience.
Prefabricated or manufactured home industry experience.

Responsibilities

Plan and develop the growth of the operation, identify expansion opportunities, and evaluate competitors in the market.
Hire, train, and develop Sales Center employees to support long-term productivity.
Conduct regular training programs for employees.
Support the team in continually prioritizing leads.
Help move transactions through the sales pipeline.
Ensure processes are followed throughout the sales process.
Create and maintain good working relationships with lenders, installers, and contractors.
Maintain a pristine, customer-friendly appearance of the Sales Center.
Engage with customers and the team, and promote a great customer experience.
Directly supervise Sales Center employees, including assigning and directing work, appraising performance, rewarding and disciplining employees, addressing complaints, and resolving problems.
Perform other duties as assigned.