Assistant Store Manager - Operations

At Home Group • Asheville, NC

13d

About The Position

The Assistant Store Manager – Operations supports the Store Manager in leading operational, financial, and team functions within an At Home store. The role contributes to performance in a large-format retail environment, where annual sales typically range from $4–$10 million, by supporting efficient operations, strong execution, and an exceptional experience for Team Members and customers. The position leads and develops Operations Leads and, depending on store volume, the Zone Lead team. It promotes collaboration and helps maintain a safe, organized, and high-performing store environment through role modeling, continuous improvement, proactive problem-solving, and a focus on teamwork, accountability, and results.

The role oversees store operations and supports sales, profit, staffing, payroll, inventory, merchandising, customer satisfaction, shrink control, safety, loss prevention, and cash handling. It also contributes to hiring and talent development, succession planning, coaching, communication, and compliance with company policies and applicable laws and regulations.

Requirements

• High school diploma or equivalent required.
• At least 3 years of relevant leadership experience in a big-box and/or high-volume retail environment.
• Experience leading teams of 20 or more Team Members and managing at least $5 million in annual revenue or budget.
• Knowledge of freight processes, inventory control, stocking, and merchandising, and ability to maintain a clean, safe, and organized store environment.
• Customer-focused mindset and a record of delivering an exceptional in-store experience.
• Integrity, reliability, and commitment to ethical business practices.
• Proficiency in Microsoft Office, including Outlook, Word, Excel, PowerPoint, and Teams.
• Experience using task management, HRIS, and workforce scheduling systems.
• Strong verbal and written communication and comprehension skills.
• Ability to inspire, create urgency, delegate effectively, and motivate high-performing teams.
• Ability to prioritize, multitask, and adapt to changing business needs.
• Ability to analyze data and use insights to make informed business decisions and drive performance.
• Ability to build and sustain a collaborative, engaging, high-performing team culture.
• Ability to stand and walk for extended periods and frequently bend, kneel, and reach.
• Ability to lift and carry up to 50 pounds independently and participate in team lifts up to 100 pounds.
• Ability to climb ladders and work at varying heights as needed.
• Comfort working in sales floor, stockroom, and receiving areas, including exposure to varying temperatures.
• Ability to use standard retail equipment, including pallet jacks, rolling carts, and a baler.
• Ability to perform repetitive motions, including lifting, pushing, and pulling.
• Flexible availability, including nights, weekends, and holidays, based on business needs.

Nice To Haves

• Bachelor’s degree preferred.

Responsibilities

• Drive store operations to achieve sales, profit, and overall performance goals while supporting a customer-focused shopping experience.
• Attract, hire, and develop talent; build internal bench strength and succession plans.
• Coach, train, and develop Team Members to improve efficiency and performance and support internal career growth.
• Support proper staffing, scheduling, and payroll accuracy, and execute plans using financial and operational metrics to drive sales, control expenses, and improve profitability.
• Plan, prioritize, and oversee store operations, including opening and closing and front-end processes.
• Direct freight, inventory, stocking, and merchandising to maintain in-stock conditions, visual standards, and a clean, safe, and organized store.
• Lead efforts in customer satisfaction, shrink control, safety, loss prevention, and cash handling.
• Address Team Member and customer concerns with urgency, professionalism, and integrity.
• Ensure compliance with company policies, procedures, and applicable laws and regulations.
• Promote a positive, inclusive, and safe environment by modeling At Home’s Values.
• Lead team communication through regular huddles and meetings.
• Perform additional duties as assigned.

Benefits

• Medical, dental, vision, disability, and other benefits for full-time employees.
• Flexible Spending Accounts.
• Paid Time Off, holidays, and volunteer time.
• 25% store discount.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED