Store Manager

Sleep Number•Grafton, WI

14d

About The Position

Sleep Number is hiring a Store Manager to lead retail sales and store operations while delivering a world-class customer experience. The manager uses Sleep Number’s sales process to understand customers’ sleep needs and guide them to products suited to those needs, while building strong relationships with customers and team members. The position leads recruiting, training, coaching, sales, and store operations, and uses company programs to raise local awareness and drive store traffic. The Store Manager is accountable for team productivity, compliance, and achieving sales goals in a fast-paced retail environment.

Requirements

At least 3 years of proven sales management or team leadership experience, with a record of meeting and exceeding goals.
Prior success recruiting, training, engaging, and retaining top talent.
Ability to use technology for store operations and sales presentations, including POS systems and interactive demonstrations or iPads.
Ability to lead by example in a fast-paced, growth-oriented work environment and commitment to continuous improvement.
Motivation by a pay-for-performance compensation plan.
Ability to work a flexible schedule, including typical retail evening and weekend hours.
Must be authorized to work in the United States and demonstrate English language proficiency.
High school diploma or equivalent required.

Nice To Haves

Sales management or team leadership experience in a high-end or specialty environment.
Technology engagement and early adoption.
Second-language skills.
Additional education and training.

Responsibilities

Ensure a world-class customer experience by discovering customers’ sleep needs and guiding them through product selection.
Communicate product features and benefits, promotions, and store procedures to customers and team members.
Provide timely customer follow-up and employee coaching.
Lead store operations, recruiting, management, training, and sales functions.
Ensure productivity, compliance with company policies, and team effectiveness.
Use company programs and tools to build local market awareness and drive store traffic.
Hold self and team accountable for becoming trusted, successful Sleep Experts and consistently exceeding sales goals.