Store Manager

La-Z-Boy • Fairfax, VA

13d • $60,000 - $95,000

About The Position

The Store Manager leads a La-Z-Boy store’s people, processes, operations, and brand advocacy. This role is responsible for personal sales and store sales goals, leading and developing a team, managing store operations, delivering an exceptional customer experience, and implementing strategies to achieve revenue goals. The position has significant influence over the store’s financial health, employee morale and development, operational efficiency, customer experience, and community reputation. Store revenue may be up to $5 million per year, with up to 15 direct reports. The role requires working the schedule and hours dictated by business needs, including evenings, weekends, and holidays.

Requirements

• Bachelor’s degree or equivalent experience.
• 3–5 years of experience in a business unit with a sales retail emphasis.
• Proficiency in Microsoft Office 365.
• Financial understanding and analytical abilities.
• Interpersonal communication, goal orientation, team management, and customer service skills.
• Ability to work the schedule and hours dictated by business needs, including evenings, weekends, and holidays.
• Ability to lift and/or carry up to 50 pounds and stand for long periods.
• Ability to use repetitive hand motions nearly continuously and to hear and listen nearly continuously; often required to sit, walk, bend, and stoop.
• Ability to pass a background and drug screen.

Nice To Haves

• Experience managing in a retail environment with a strong focus on sales.
• Thorough understanding of profit and loss.
• Strong business acumen.
• Advanced interpersonal and communication skills and experience building effective relationships.

Responsibilities

• Provide guidance, training, and support to sales teams to improve sales techniques, strategies, and performance.
• Lead and supervise the employee life cycle, including recruitment, selection, training, development, and succession planning.
• Cultivate and maintain a top-performing team, improve employee engagement, and foster a positive workplace culture.
• Communicate effectively and build effective teams.
• Achieve or surpass store and annual operating benchmarks.
• Evaluate team performance, objectives, and behaviors to determine effectiveness.
• Model, learn, and teach established sales and design processes and standards for exceeding customer expectations.
• Maintain profit and loss statements, financial metrics, and margins to sustain store profitability.
• Model and teach product knowledge, and champion the company’s brand strategy and customer experience.
• Align merchandising, pricing, and product flow with company standards.
• Maintain store visual standards, including cleanliness in employee and customer areas.
• Use store visit forms and host regular weekly, monthly, and quarterly staff meetings.
• Ensure proper execution of existing and new systems and administrative procedures.
• Collaborate with support teams to execute operational excellence.
• Follow legal and efficient accounting procedures.
• Plan and execute sales promotions, events, and projects to improve the market and company.
• Perform other duties as assigned.

Benefits

• Medical insurance
• Vision insurance
• Dental insurance
• Basic life insurance
• 401(k) retirement plan with company match of up to 6%
• 9–11 paid holidays each year
• Two weeks of prorated vacation as a new hire
• Personal time for non-exempt employees or state-mandated sick time
• Uncapped commission on written sales: 3% on La-Z-Boy Design Sales and 2% on other sales
• Monthly bonus opportunity of up to $1,500 based on defined group sales goals

What This Job Offers

• Job Type: Full-time
• Career Level: Manager