Store Manager

Mejuri•Nashville, TN

12d•$78,000 - $85,000•Onsite

About The Position

As Store Manager, you are a charismatic leader with strong customer service and sales skills, reporting to the Multi Site Leader. You drive Mejuri’s growth and awareness in your store and market, lead by example, and foster a motivating, inclusive environment that reflects the company’s values. You serve as a brand ambassador and are accountable for a productive store where customer expectations are exceeded and employees are supported in doing their best. You celebrate team milestones and focus on engagement and team development. You oversee the store’s financial performance, customer experience, people, merchandising, and operations, partnering with cross-functional teams to exceed targets. The role encompasses revenue and profitability, service standards and customer experience, operational execution and inventory integrity, brand merchandising, and hiring, training, scheduling, performance assessment, and employee relations. The position includes a base pay range of $78,000–$85,000 per year, depending on experience and qualifications.

Requirements

Experience in a high-volume retail environment.
Understanding of the local market and requirements relevant to new store openings.
Financial management experience, including driving top-line sales, interpreting reporting data, managing payroll budgets, and controlling expenses.
Strong leadership capabilities and a track record of attracting, developing, and motivating talent, adapting to change, and leading in fast-paced environments.
Demonstrated understanding of service excellence in a consumer environment.
Excellent communication skills.
Deep local knowledge and awareness of retail trends, with the ability to build a network and secure introductions.
Desire to work in a fast-paced, entrepreneurial environment that values experimentation and iteration.

Nice To Haves

Experience opening a store from scratch.
Experience working at a start-up or fast-growing company.

Responsibilities

Manage the financial health and profitability of the store, driving revenue and exceeding targets.
Model Mejuri’s customer service approach, communicate and train the team on service expectations, and uphold those standards.
Drive individual and team performance and engagement to maximize key performance indicators.
Ensure positive customer experiences and promote services such as piercing and engraving.
Partner with Operations teams on monthly inventory and cycle counts, ensuring teams have appropriate technology and troubleshooting guidance.
Manage back-of-house order fulfillment for in-store sales, phone sales, and BOPIS, meeting packaging and delivery standards.
Maintain organized back-of-house storage, including display and sellable inventory, packaging, and supplies.
Use point-of-sale systems, inventory management software, and other retail technology.
Mitigate internal, external, and administrative product loss.
Identify and escalate opportunities, gaps, risks, and roadblocks, partnering with cross-functional teams to resolve them.
Maintain Mejuri visual presentation, cleanliness, and functionality standards.
Monitor assortment performance and determine actions to improve sell-through.
Oversee retail campaign signage and window implementation and maintenance.
Maintain display forms, graphics, furniture, and décor; notify appropriate teams about missing or damaged display tools.
Coach store team members on visual merchandising updates and practices.
Identify and address merchandising inefficiencies.
Plan staffing to ensure the right people are in the right positions, at the right time, and in the right quantities.
Own talent sourcing, assessment, and selection.
Participate in and validate the onboarding of new team members.
Ensure team members complete instructor-led, on-the-job, and self-study training.
Ensure accurate store schedules and uphold responsible live-week management standards.
Validate regular and accurate employee assessments against performance review criteria and KPIs.
Build healthy relationships and a positive, engaging work environment.
Follow employee compliance practices and partner with People Operations to resolve escalations.

Benefits

Comprehensive medical, dental, and mental health coverage in the US and Canada, designed with flexibility, inclusivity, and reproductive health in mind.
401(k) and commuter benefits plans in the US.
Comprehensive medical benefits in the UK, including PMI, Cashplan, and a pension program.
Paid time off, including vacation and sick days.
Four months of parental leave salary top-up at 80% and personalized return-to-work plans.
Monthly retail bonus program.
Equity program.
Regular feedback through performance reviews.
In-house retail learning program.
Product discount.