Store Manager

Tailored Brands•Pasadena, CA

13d•$30 - $43

About The Position

The Store Manager leads the store team to achieve sales performance expectations through active coaching, development of a team-selling environment, and operational excellence. The role includes recruiting, hiring, and training store employees to deliver an exceptional customer experience. The Store Manager inspires the team, maximizes business growth, fosters an engaged and inclusive environment, and elevates the customer experience through strong operations. The manager leads staff in meeting sales, service, and operational expectations; establishes performance expectations; trains and coaches employees; communicates business priorities; and identifies ways to improve productivity. The role also involves recruiting for the store, developing talent, executing business plans, using store reports to inform decisions, addressing performance opportunities with the Regional Manager, and implementing company programs and directives. The Store Manager oversees scheduling and staffing, operational training, sales coverage, Ship-from-Store tasks, and execution of branding and marketing initiatives. They lead customer-service efforts, use customer feedback to resolve concerns, and work to achieve a high Net Promoter Score. The position may include voluntary work across multiple store or site locations and brands. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

At least 3 years of experience leading, managing, and developing retail teams.
Creative approach, good judgment, and awareness of business conditions.
Self-motivated, results-oriented, strategic thinker.
Strong organizational and leadership skills.
Excellent written and verbal communication skills.
Active listening and problem-solving skills.
Proven ability to train and develop high-performing store teams.
Proficiency with technology systems, applications, Microsoft Office, and video conferencing.
Ability to operate a computer and POS system.
Ability to stand and walk for most of the work shift; frequently bend, squat, and twist; lift up to 50 lbs.; climb a ladder to reach merchandise or supplies; and distinguish fabric patterns and colors.

Responsibilities

Lead store staff in meeting sales, service, and operational expectations.
Set clear performance expectations and ensure the team is trained in sales, customer service, and operations to company standards.
Model company values and coach employees by example.
Communicate priorities and sales-driving information so staff can maximize business opportunities.
Guide the team in identifying, recommending, and implementing productivity improvements.
Lead store recruiting and foster an inclusive environment.
Achieve store business plans, including sales, customer service, and operational goals.
Develop game plans and follow up on execution to maximize sales and consistent performance.
Use store reports and fact-based information to make decisions and present recommendations and opportunities.
Participate in business outreach and communicate leads to the Multi-Unit Manager and Business Outreach team.
Partner with the Regional Manager to address performance opportunities and manage issues effectively.
Ensure schedule accuracy and appropriate staffing for initiatives, Ship-from-Store, operational tasks, and customer coverage.
Ensure store staff are trained on internal operational functions.
Stay informed about corporate communications, directives, initiatives, policies, and procedures.
Implement store programs to improve sales, service, operations, efficiencies, and branding.
Create an engaged and inclusive workplace where opinions and contributions are recognized and valued.
Promote learning and development and ensure training tools are used.
Provide enthusiastic motivational leadership and serve as a role model.
Develop a pipeline of external talent through recruitment.
Hold regular store meetings to keep team members informed of company directives.
Ensure the team is trained in customer-service expectations and delivers an exceptional customer experience.
Lead the team to exceed customer expectations and achieve a high Net Promoter Score.
Use customer feedback to take appropriate action and prevent or resolve customer concerns.
Ensure the store is visually set to brand standards and marketing initiatives are executed as directed.