Store Manager

Pet Supplies Plus•West Hartford, CT

12d•$59,000 - $67,000

About The Position

Pet Supplies Plus is hiring a Store Manager (referred to in the posting as a Store Team Leader) to lead a retail store team and provide neighborly service to customers and their pets. The role involves setting an example on the sales floor, creating a fun and positive store environment, and building a reputation for knowledgeable, trustworthy, pet-centered service. The Store Manager uses sales results and broad business knowledge to develop plans that improve sales, productivity, loyalty program membership, and neighbor engagement while staying within budget. The role also oversees store operations, staffing, scheduling, recruiting, onboarding, team development, and community partnerships. The position requires flexible scheduling, reliable transportation, passing a drug screening, and being at least 18 years old.

Requirements

At least 2 years of experience leading retail teams.
Bachelor’s degree or equivalent work experience; high school diploma or GED required.
Microsoft Office knowledge.
Good communication skills.
Ability to operate store equipment, including a forklift.
Ability to climb ladders, bend, kneel, and lift up to 50 pounds.
Ability to work flexible schedules.
Reliable transportation.
Must pass a drug screening.
Must be at least 18 years old.

Responsibilities

Lead the store team by example and provide exceptional, neighborly service to customers and their pets.
Follow operational policies and procedures for animal care, safety, cleanliness, and security.
Achieve strong store audit and neighbor engagement scores.
Use business knowledge and sales results to improve sales, including grooming and services where applicable, loyalty program membership, productivity, and neighbor engagement while operating within budget.
Create weekly work schedules that maximize productivity and engagement.
Promote team member engagement and morale by understanding individual needs, recognizing successful performance, and supporting career goals.
Maintain a fully staffed team and lead recruiting and onboarding for all store roles.
Provide onboarding, development opportunities, coaching, and feedback to team members.
Build partnerships with community organizations for events and marketing opportunities.
Create plans to maximize sales, neighbor engagement, and productivity, and inspire the team to meet goals.
Foster a fun, positive environment for team members and customers.