Store Manager

Sleep Number•Grafton, WI

13d•$80,000 - $93,000

About The Position

Sleep Number is hiring a Store Manager to lead retail sales and store operations while delivering a world-class customer experience. The manager uses the company’s relationship-based sales process to understand customers’ sleep needs and help them select products. The role also leads recruiting, training, coaching, and employee engagement, and is accountable for store productivity, policy compliance, team effectiveness, and sales results. Store Managers use company programs and tools to build local market awareness and drive store traffic. The compensation plan includes a $22-per-hour base rate, uncapped commission, and bonus potential; most team members earn $80,000–$93,000 annually, though actual earnings vary and are not guaranteed.

Requirements

At least 3 years of sales management or team leadership experience, with a track record of meeting and exceeding goals; high-end or specialty retail experience is preferred.
Prior success recruiting, training, engaging, and retaining top talent.
Ability to use technology for store operations, such as POS systems, and sales presentations, such as interactive demonstrations and iPads.
Ability to lead by example in a fast-paced, growth-oriented work environment and commitment to continuous improvement.
Motivation to work under a pay-for-performance compensation plan.
Ability to work a flexible schedule, including typical retail evening and weekend hours.
Authorization to work in the United States and English language proficiency.
High school diploma or equivalent.

Nice To Haves

Experience in a high-end or specialty environment.
Technology engagement and early adoption.
Additional education and training.
Second-language skills.

Responsibilities

Deliver a world-class customer experience by discovering customers’ sleep needs and guiding them through product selection using the company’s sales process.
Communicate product features and benefits, promotions, and store procedures to customers and team members.
Provide timely customer follow-up and employee coaching.
Lead store operations, recruiting, management, training, and sales functions.
Ensure productivity, compliance with company policies, and team effectiveness.
Use company programs and tools to generate local market awareness and drive store traffic.
Hold self and team accountable for sales goals and for becoming trusted, successful Sleep Experts.