Store Manager
About The Position
The Store Manager manages the operation of a Walgreens store, improving sales, profitability, and store image through merchandising, protection of store assets, hiring and developing team members, and delivering a distinctive customer and patient experience. The role oversees store and pharmacy operations, including scheduling, cash controls, bookkeeping, merchandising, inventory, receiving, store maintenance, and compliance with applicable laws and company policies. The manager analyzes business and pharmacy performance, develops plans to increase sales and control costs, and supports clinic performance in collaboration with clinic leadership. The Store Manager leads team performance and development, including hiring and personnel decisions, coaching, training, goal setting, performance reviews, compensation oversight, and communication with employees. The position also serves as a liaison between the store, district, and corporate teams, conducts community outreach, and attends community events. The manager must complete Walgreens School of Operations within six months in the role and obtain pharmacy technician registration or licensure, or the applicable pharmacy qualification, as required by state law and within the stated deadline.
Requirements
- Bachelor’s degree and 3 years of retail management experience, or a high school diploma/GED and 5 years of retail management experience.
- Pharmacy technician license as required by state, pharmacy assistant qualification in Washington state, or licensed pharmacist qualification as soon as possible under state law and no later than 12 months after starting as Store Manager.
- Willingness to work a flexible schedule, including extended days, evenings, and weekends.
Nice To Haves
- Bachelor’s degree.
- PTCB or ExCPT certification.
- Three years of retail management experience, including supervising others, managing work, and assigning work.
- Pharmacy technician license as required by state, pharmacy assistant qualification in Washington state, or pharmacist license.
Responsibilities
- Monitor and improve customer service in retail and pharmacy by analyzing performance, providing reminders, training, encouragement, and action plans.
- Greet customers and clinic patients, offer assistance, model customer service best practices, and resolve customer complaints and special needs.
- Supervise store and pharmacy operations, including opening, closing, shift changes, task delegation, and scheduling.
- Oversee store funds, register counts, bank withdrawals, armored car pickups, safe deposits, change orders, bookkeeping, invoices, cash reports, and time records.
- Plan and supervise merchandising sets, resets, displays, promotional spaces, and pricing activities.
- Analyze inventory trends and oversee ordering, stocking, liquidation, receiving, pricing, returns, and merchandise transfers to reduce out-of-stocks and overstock.
- Ensure execution of District Manager operational feedback and organize the store through hiring, placement, scheduling, and delegation.
- Ensure store and grounds are clean and presentable, manage repairs and maintenance, and respond to emergencies.
- Manage location operations in compliance with applicable laws and regulations, including those governing alcohol, tobacco, fresh food, and pharmacy products.
- Ensure staff can use required computer and technology systems and software, and contact IT support to address system problems.
- Comply with company policies and procedures and maintain respectful coworker relationships; complete special assignments as directed.
- Assign daily operational responsibilities and tasks and set expectations for store team members and assistant managers.
- Analyze financial and performance data, develop plans to increase sales and control costs, and review KPIs daily for discussion with district management.
- Review asset protection data and implement plans to reduce loss.
- Analyze pharmacy performance and work with the pharmacy manager to improve results, including supporting busy periods as a pharmacy technician when necessary and legally permitted.
- Analyze clinic performance indicators and work with the Clinic Coordinator or Manager to support clinic performance.
- Identify sales opportunities and manage inventory levels in anticipation of fast-selling items and seasonal changes.
- Manage employee performance, career progression, training completion, coaching, feedback, recognition, and performance plans.
- Make hiring, promotion, and termination decisions; address employee issues and discipline, involving Employee Relations and Human Resources as appropriate.
- Monitor and approve team member compensation, motivate and promote teamwork, and ensure fair treatment and compliance with corporate policies and employment laws.
- Communicate regularly with team members through individual and group discussions, solicit input, answer questions, and support open communication.
- Participate in company and on-the-job training, complete Walgreens School of Operations within six months in the position, and follow performance improvement plans from the District Manager.
- Obtain pharmacy technician registration or licensure, or the applicable pharmacy qualification, as required by state law; pursue PTCB or ExCPT certification when required by the state.
- Pursue self-development by monitoring performance, setting personal standards, learning about retail, management, and pharmacy, and seeking best practices.
- Serve as a liaison between district, corporate, and store teams; respond to requests, provide feedback, and implement initiatives.
- Conduct community outreach and assist the District Manager with planning and attending community events.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
