Store Manager

Citi Trends•Springfield, OH

12d

About The Position

The Store Manager leads all aspects of store performance, people leadership, and operational execution at Citi Trends. The role oversees daily store operations, drives sales and profitability, and ensures a positive customer experience while building, coaching, and developing a high-performing store team. It is suited to experienced retail leaders who thrive in fast-paced environments, lead with accountability, and take ownership of results. The Store Manager is responsible for achieving sales goals, profit objectives, and customer experience standards; managing payroll, shrink, expenses, and inventory controls; and ensuring compliance with company policies and operating standards. The role also recruits, hires, onboards, supervises, coaches, and manages associates, while maintaining appropriate staffing levels. The manager ensures excellent service in a safe and welcoming environment and consistent execution of merchandising, operational, visual, and loss-prevention standards. Additional duties may be assigned to support store operations and business needs.

Requirements

High school diploma or equivalent required.
3–5 years of experience as a Store Manager or in an equivalent retail leadership role.
Strong communication, organizational, and people leadership skills.
Ability to work a flexible schedule, including nights and weekends.
Ability to perform basic math calculations, including percentages.

Nice To Haves

5–7 years of overall retail experience preferred.

Responsibilities

Lead daily store operations to achieve sales goals, profit objectives, and customer experience standards.
Monitor sales performance, take action to drive results, and address opportunities.
Maintain financial controls, including payroll management, shrink control, and operating expenses.
Ensure proper inventory controls and transactions, and compliance with shrink-prevention standards.
Uphold Citi Trends operational policies, procedures, and standards.
Recruit, interview, hire, onboard, coach, and, when necessary, counsel or terminate associates in accordance with company policies and legal guidelines.
Direct and supervise associates working in sales, inventory, cash handling, and customer service.
Build and maintain appropriate staffing levels to support store operations and performance.
Provide ongoing coaching, feedback, and performance management to develop store associates.
Ensure customers receive excellent service in a safe, organized, and welcoming environment.
Reinforce adherence to company policies, procedures, and loss-prevention standards.
Ensure consistent execution of merchandising, operational, and visual standards.
Address customer concerns professionally and promptly.
Perform additional duties and responsibilities as assigned to support store operations and business needs.