Store Manager

La-Z-Boy•Cedar Rapids, IA

13d•$60,000 - $95,000

About The Position

La-Z-Boy is seeking a dynamic Store Manager to represent the company’s values across people, processes, operations, and brand advocacy. The manager is responsible for personal and store sales goals, leading a team, managing operations, delivering an exceptional customer experience, and implementing strategies to achieve revenue goals. The role contributes to the store’s success and company growth and requires high standards of ethics, integrity, and professionalism. The position influences the store’s financial health, team morale and development, operational efficiency, customer experience, and community reputation. Store revenue may be up to $5 million per year, and the manager may lead up to 15 direct reports. The role is scheduled for 40 hours per week and requires availability for evenings, weekends, and holidays as dictated by business needs.

Requirements

Bachelor’s degree or equivalent experience.
3–5 years of experience in a business unit with a retail sales emphasis.
Proficiency in Microsoft Office 365.
Financial understanding and analytical abilities.
Interpersonal communication skills.
Goal orientation, team management, and customer service skills.
Ability to work the schedule and hours required by business needs, including evenings, weekends, and holidays.
Ability to lift and/or carry up to 50 pounds and stand for long periods.
Ability to use repetitive hand motions nearly continuously and to hear and listen.
Ability to sit, walk, bend, and stoop as often required.
Ability to pass a background check and drug screen.

Nice To Haves

Experience managing in a retail environment with a strong focus on sales.
Thorough understanding of profit and loss.
Strong business acumen.
Advanced interpersonal and communication skills, and experience building effective relationships.

Responsibilities

Provide guidance, training, and support to sales teams to improve sales techniques, strategies, and performance.
Lead and supervise the employee life cycle, including recruitment, selection, training, development, and succession planning.
Build effective teams, support employee engagement, and nurture a positive workplace culture.
Communicate effectively.
Achieve or surpass store and annual operating benchmarks.
Evaluate team performance, objectives, and behaviors.
Model high standards for customer service and teach established sales and design processes.
Maintain profit and loss statements, financial metrics, and margins to sustain store profitability.
Model and teach product knowledge and champion the company’s brand strategy and customer experience.
Align merchandising, pricing, and product flow with company standards.
Maintain brand visual standards and ensure employee and customer areas are clean.
Use store visit forms.
Host regular weekly, monthly, and quarterly staff meetings.
Ensure proper execution of existing and new systems and administrative procedures.
Collaborate with support teams to execute operational excellence.
Follow legal and efficient accounting procedures.
Plan and execute sales promotions, events, and projects to improve the market and company.