Store Manager

Walgreens•East Moline, IL

13d

About The Position

The Store Manager manages the operation of a Walgreens store and is responsible for improving sales, profitability, and store image through merchandising, asset protection, team member selection and development, and delivering a distinctive customer and patient experience. The role oversees store and pharmacy operations, financial controls and bookkeeping, merchandising and inventory, staffing and scheduling, compliance, facilities, and technology systems. The manager analyzes business and pharmacy performance, sets plans to improve results, and supports clinic operations in coordination with clinic leadership. The Store Manager leads hiring, performance management, training, compensation oversight, and team communications, and serves as a liaison between the store, district, corporate, and the community. Pharmacy technician registration or licensure is required as applicable under state law; the posting specifies completion within 12 months of starting the Store Manager position where applicable.

Requirements

Bachelor’s degree and three years of retail management experience, or a high school diploma/GED and five years of retail management experience.
Three years of retail management experience, including supervising others, managing work, and assigning work.
Licensed pharmacy technician as required by state law, pharmacy assistant in Washington state, or licensed pharmacist; the posting states licensure is required as soon as possible under state law and no later than 12 months after starting the Store Manager position.
Willingness to work a flexible schedule, including extended days, evenings, and weekends.

Nice To Haves

Bachelor’s degree.
PTCB or ExCPT certification.

Responsibilities

Monitor and improve customer service in retail and pharmacy through observation, coaching, training, encouragement, and action plans.
Greet customers and clinic patients, offer assistance, model service best practices, and resolve complaints and special needs.
Supervise store and pharmacy operations, including opening and closing, shift changes, task delegation, and team scheduling.
Oversee store funds, register counts, bank withdrawals, armored car pickups, deposits, change orders, bookkeeping, invoices, cash reports, and time records.
Plan and implement merchandising sets, resets, revisions, displays, promotional areas, pricing, signage, and seasonal merchandise.
Analyze inventory trends and oversee ordering, stocking, liquidation, and inventory controls to avoid out-of-stocks and overstock.
Supervise merchandise receiving, stocking, pricing, returns, and transfers.
Implement District Manager operational feedback and organize the store through hiring, work assignments, scheduling, and delegation.
Keep the store and grounds clean and presentable, manage repairs and maintenance, and respond to emergencies.
Ensure store operations comply with applicable laws and regulations, including those governing alcohol, tobacco, fresh food, and pharmacy products.
Ensure staff understand the store's computer and technology systems and software, and contact IT support to resolve system problems.
Comply with company policies and procedures, maintain respectful coworker relationships, and complete special assignments.
Assign daily operational responsibilities and set expectations for store team members and assistant managers.
Analyze financial and performance data, review KPIs, develop plans to increase sales and control costs, and discuss results with district management.
Review asset protection data and implement plans to reduce loss.
Analyze pharmacy performance and work with the Pharmacy Manager to improve results, provide busy-period support, and serve as a pharmacy technician when necessary and legally permitted.
Analyze clinic performance and coordinate with the Clinic Coordinator or Manager to support results and operations.
Identify sales opportunities and manage inventory in response to demand, fast-selling items, and seasonal changes.
Manage team member performance by assigning responsibilities, setting goals, observing performance, providing feedback and recognition, and supporting career progression.
Ensure timely completion of required training, including pharmacy training, and coach team members.
Make hiring, promotion, and termination decisions; address discipline and employee issues with Employee Relations and Human Resources as appropriate.
Develop employee performance plans and follow up by deadlines; monitor and approve team member compensation.
Promote teamwork and motivation, and ensure fair treatment and compliance with corporate policies and employment laws.
Communicate regularly with team members through individual discussions, meetings, soliciting input, answering questions, and maintaining open communication.
Participate in company and on-the-job training, complete Walgreens School of Operations within six months in the Store Manager position, and follow performance improvement plans from the District Manager.
Obtain pharmacy technician registration or licensure as required by state law and pursue PTCB or ExCPT certification as required by the state.
Serve as a liaison between the district, corporate, and the store; respond to requests, provide feedback, and implement initiatives.
Conduct community outreach and assist the District Manager with planning and attending community events.