Store Manager

Walgreens•Decatur, IL

13d

About The Position

The Store Manager oversees the operation of a Walgreens store, improving sales, profitability, and store image through merchandising, asset protection, hiring, training, and developing team members. The role models and delivers a distinctive customer and patient experience across retail and pharmacy operations. The Store Manager supervises daily store and pharmacy operations, including scheduling and delegating work, managing cash and bookkeeping, merchandising, inventory, receiving and pricing merchandise, maintaining the store and grounds, and ensuring compliance with applicable laws and company policies. The role analyzes financial, operational, pharmacy, clinic, and asset-protection performance; develops plans to increase sales, control costs, improve performance, and reduce loss; and supports pharmacy operations during busy periods, including serving as a pharmacy technician when necessary and legally permitted. The position manages team-member performance and career progression, including hiring, coaching, training, recognition, compensation approvals, and disciplinary or termination decisions. The Store Manager communicates with team members and serves as a liaison among the store, district, and corporate teams, while also participating in community outreach and events. The role includes company and on-the-job training, including completion of Walgreens School of Operations within six months of starting in the position, and pharmacy technician registration or licensure as required by state law.

Requirements

Bachelor’s degree and three years of retail management experience, or a high school diploma/GED and five years of retail management experience.
Three years of retail management experience, including supervising others and managing and assigning work.
Licensed pharmacy technician as required by state law, pharmacy assistant in Washington state, or licensed pharmacist as soon as possible under state law and no later than 12 months after the Store Manager position start date.
Willingness to work a flexible schedule, including extended days, evenings, and weekends.
Bachelor’s degree is listed as a qualification.
Comply with applicable corporate policies and employment laws and treat team members fairly.

Nice To Haves

PTCB or ExCPT certification.

Responsibilities

Monitor and improve customer service in retail and pharmacy, model service best practices, assist customers and clinic patients, and resolve complaints and special needs.
Supervise store and pharmacy operations, including opening, closing, shift changes, task delegation, and team-member scheduling.
Oversee cash handling and bookkeeping, including register counts, deposits, bank withdrawals, armored-car pickups, change orders, ledgers, invoices, cash reports, and time records.
Plan and implement merchandising sets, resets, revisions, displays, promotional space, pricing, signage, and seasonal presentations.
Analyze inventory trends and supervise ordering, stocking, liquidating, receiving, pricing, returns, and merchandise transfers to manage stock and avoid shortages or overstock.
Execute District Manager operational feedback and organize store work through hiring, placement, scheduling, and delegation.
Maintain clean and presentable store and grounds, manage repairs and maintenance, and respond to emergencies.
Ensure operations comply with applicable laws and regulations, including those governing alcohol, tobacco, fresh food, and pharmacy products, as well as company policies.
Ensure staff can use required computer systems and software, and contact information technology support to resolve system problems.
Assign daily responsibilities and set expectations for store team members and assistant managers.
Analyze financial, performance, KPI, asset-protection, pharmacy, and clinic data; develop and implement plans to improve results, control costs, and reduce loss.
Work with the pharmacy manager and clinic coordinator or manager to improve performance and provide support during busy periods, including serving as a pharmacy technician when necessary and legally permitted.
Identify sales opportunities and manage inventory with attention to fast-selling items and seasonal changes.
Manage team-member performance, goals, feedback, recognition, career progression, training completion, performance plans, compensation approvals, hiring, promotions, and terminations.
Address employee issues and discipline team members, engaging Employee Relations and Human Resources as appropriate.
Promote teamwork, motivate staff, and maintain open communication through individual discussions and group meetings.
Participate in company and on-the-job training, complete Walgreens School of Operations within six months in the Store Manager position, and follow performance improvement plans from the District Manager.
Obtain pharmacy technician registration or licensure as required by state law and pursue PTCB or ExCPT certification as required by the state.
Serve as a liaison between district, corporate, and store teams; respond to requests, provide feedback, and implement initiatives.
Conduct community outreach and assist the District Manager with planning and attending community events.
Complete special assignments and other tasks as assigned.