Store Manager

Trek • West Chester, PA

13d

About The Position

The Store Manager leads all aspects of the store’s day-to-day operations and plans for future success. The role is ultimately accountable for customer experiences, employee performance, and sales, while building and developing a team and creating a store that serves its community, customers, and employees.

The position drives sales through floor leadership and customer hospitality, supports financial goals through budgeting and reviews, leads employee training and performance discussions, oversees merchandising and store operations, and manages hiring, onboarding, scheduling, and team development.

Requirements

• At least one year of experience leading a team.
• At least two years of retail experience.
• Knowledge of retail fundamentals, including KPIs, profit and loss statements, and budgets.
• Experience with retail operations, including inventory, merchandising, payroll, scheduling, and customer service.
• Strong leadership and coaching skills, with the ability to inspire and develop others.
• Problem-solving skills and ability to respond effectively when the path is unclear.
• Clear, respectful communication skills.
• Flexibility and resourcefulness in a fast-changing retail environment.

Nice To Haves

• A belief in the positive impact of bikes and an interest in cycling or helping others discover cycling.

Responsibilities

• Drive sales by leading from the sales floor, providing excellent customer hospitality, and serving as one of the top two performing salespeople.
• Participate in annual budgeting, financial reviews, and team coaching to support financial goals.
• Lead training across key areas and assess employee skills through observation, role-play, and tools such as Trek U.
• Host bi-weekly leadership meetings with the leadership team and directly responsible individuals to review performance and plan ahead.
• Maintain an organized, shopper-friendly store with effective merchandising and displays.
• Oversee store operations, including inventory management, supply management, and QuickBooks exports.
• Manage hiring, onboarding, scheduling, and team development.
• Support human resources processes, including discipline and team engagement.

Benefits

• Flexible and fun company culture.
• Competitive health care, with PPO and HDHP medical plan options.
• Dental insurance.
• Vision insurance.
• Flexible Spending Accounts (FSA).
• Free life insurance and optional term life insurance.
• Competitive vacation package.
• 401(k) with match.
• Employee Stock Ownership Plans (ESOP).
• 12 weeks of maternity leave with 100% pay.
• Paid company holidays.
• Tuition reimbursement up to $15,000 for undergraduate and master's programs.
• Employee discounts on all products.
• Deep partner retail discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed