Assistant Store Manager

Ross Dress for Less•Fort Oglethorpe, GA

13d•Onsite

About The Position

The Assistant Store Manager manages and supervises areas assigned by the Store Manager, follows company policies for customers, associates, and merchandising, and learns all phases of store operations. In the Store Manager’s absence, the Assistant Store Manager leads the entire store operation to ensure company standards and best practices are met. The role supports store performance, associate development, expense and payroll control, customer service, merchandising, safety, and loss prevention. It includes direct supervision of all non-exempt associates and may involve special assignments directed by leadership.

Requirements

Two or more years of Store Manager or Assistant Store Manager experience in a retail environment.
Ability to supervise, motivate, and communicate positively with store associates at all levels.
Ability to handle multiple tasks, prioritize, give direction, and follow through to completion.
Ability to set priorities and exercise independent judgment.
Ability to maintain a high quality of customer service.
Fluency in English.
Ability to work evenings and weekends.
Ability to perform basic mathematical calculations commonly used in retail environments.
Ability to occasionally push, pull, and lift more than 25 pounds.
Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.
Ability to spend up to 100% of working time standing, walking, and moving around the store.
Ability to use store equipment, including PDTs, registers, and PCs, as required.
Ability to use janitorial equipment, rolling racks, ladders, and other assigned supplies.

Responsibilities

Lead company best practices and maximize productivity by minimizing steps and touches while working.
Assist with analyzing store reports, evaluating controllable expenses and overall store performance, and communicating variances to the Store Manager.
Ensure associate schedules meet business objectives and comply with scheduling requirements.
Ensure compliance with state, local, and federal regulations.
Complete payroll administration, including daily punch edits, associate scheduling compliance, Sunday payroll transmission, and payroll reporting as needed.
Assist with recruiting, hiring, training, and developing non-exempt associates.
Ensure compliance with personnel policies and procedures and communicate associate-relations incidents to the Store Manager or District Manager as needed.
Monitor expenditures to stay within budget and control payroll hours according to plan and business trends.
Promote safe behaviors, ensure associates understand emergency procedures, maintain adherence to safety policies, and assist with monthly safety meetings.
Treat customers, associates, and leaders respectfully and demonstrate courtesy, friendliness, and professionalism.
Recognize associates through company recognition programs and execute customer service and merchandise presentation programs through training and supervision.
Supervise and coach retail associates in providing efficient, friendly service at registers, the customer service desk, fitting rooms, and sales floor.
Represent and support the company brand, maintain a professional appearance, and reinforce the company dress code.
Maintain a clean, neat, easy-to-shop store and a high standard of housekeeping with maintenance personnel and associates.
Ensure recovery, sizing, and markdowns meet company standards; teach, assign, and follow up on tasks.
Ensure merchandise is presented and organized according to company guidelines and processed to the sales floor within expected timeframes.
Train associates on loss-prevention awareness and store shortage goals.
Demonstrate integrity and honesty; safeguard confidential information, cash, credit-card information, and merchandise.
Maintain a strong customer-service presence and heightened loss-prevention awareness, and comply with the Loss Prevention Awareness Program.
Assist in leading annual inventory preparation and execution, monitor mark-out-of-stock policy, and ensure the Public View Monitor system is properly maintained.
Directly supervise all non-exempt associates.