Retail Store Manager

Goodwill Industries of Middle Tennessee•Bellevue, TN

13d

About The Position

Retail Store Managers lead teams to maximize store financial performance through talent optimization, operational excellence, and a rewarding experience for guests and donors. They are results-oriented, act with urgency, and build high-performing teams that follow established business practices, agency policies, procedures, and budgets in support of Goodwill Industries of Middle Tennessee, Inc.’s mission and vision. The manager promotes a positive work environment grounded in the organization’s core values of Teamwork, Respect, Uprightness, and Empowerment in interactions with team members, donors, customers, management, and persons served. The role oversees store operations, staffing, training, scheduling, safety, sales, production, and budget goals. The manager ensures compliance with standard operating procedures and company policies; administers human resources processes; maintains store standards and facilities; and performs store duties as needed. The position requires a flexible schedule, including evenings, holidays, overnights, and weekends as business needs require, and the ability to travel to and work at other locations when needed.

Requirements

High school education required; a college degree is preferred.
At least 5 years of experience supervising teams of 30 or more employees.
Experience recruiting, hiring, training, developing, reviewing, and scheduling staff.
Proficiency with the MS Office suite; basic Excel and email skills.
Ability to develop budgets and plans to exceed financial expectations.
Ability to maintain and improve standard operating procedures.
Ability to embrace change and make decisions.
Ability to analyze data, metrics, and key performance indicators to identify issues and trends.
Ability to understand, communicate, comply with, and enforce policies and procedures.
Ability to use data to set priorities and translate goals into action plans.
Ability to consistently drive self and others toward results.
Ability to manage internal and external communications.
Ability to learn processes quickly and demonstrate strong organizational skills.
Ability to problem-solve, prioritize, multitask, and work independently with minimal supervision.
Basic math skills and ability to manage a budget.
Ability to read and complete forms.
Ability to lift, carry, push, or pull loads weighing over 50 pounds continuously.
Valid driver’s license required.

Nice To Haves

Five or more years of management experience; retail management experience preferred.
Bachelor’s degree preferred.
Experience working with donated goods preferred.
Customer service experience preferred.
Office management experience preferred.

Responsibilities

Comply with company policies, DGR standard operating procedures, and safety and security policies and procedures.
Administer human resources policies and processes consistently, including interviewing, hiring, corrective action, attendance, and termination, coordinating with Human Resources as necessary.
Prioritize employee workloads and validate execution of standard operating procedures.
Drive production and sales to exceed financial goals and achieve budgeted revenue and production goals.
Select, train, develop, and motivate management and store associate teams.
Identify work to be completed, prioritize it, and delegate tasks to reach performance goals.
Promote the well-being and safety of employees, guests, and donors.
Adhere to store operating standards, including opening and closing, cash management, pricing, rotation schedules, donation processing, outlet and trash returns, record keeping, and accurate reporting.
Perform store job functions as needed.
Oversee building maintenance and housekeeping, reporting issues and repair recommendations to the maintenance department in a timely manner.
Ensure employees receive appropriate job training, spot-check work quality, coordinate with other departments, and implement policies and procedures.
Schedule adequate store, production, and donation staff coverage, including days off, breaks, rest periods, and vacations.
Maintain floor coverage without exceeding preset labor hours and operate the store to prevent unnecessary overtime while maximizing revenue per labor hour.
Work a flexible schedule, including evenings, holidays, overnights, and weekends as needed.
Perform housekeeping duties such as sweeping, mopping, vacuuming, wiping shelves, and dusting, including restrooms and dressing rooms.
Travel to and work at other locations as needed.
Perform other duties as assigned by management.