Retail Store Manager

WILD BILLS TOBACCO STAFFING LLC • Acme Township, MI

11d

About The Position

The Retail Store Manager oversees the operations of a retail location, including staff, inventory, finances, and customer service. The role involves leading and developing employees, achieving sales and operational goals, maintaining store standards, managing daily operations, and making business decisions based on sales and financial data. The manager spends most business hours on the sales floor greeting customers, coaching employees, and running the business. The position requires working more than 40 hours per week and availability for nights, weekends, and holidays; 12-hour shifts may be required at times.

Requirements

• At least 21 years of age.
• High school degree completion.
• At least 1–2 years of previous manager experience.
• Written and communication skills.
• Leadership skills.
• Customer service skills.
• Microsoft Office knowledge.
• Store operations knowledge.
• Basic addition and subtraction skills.
• Flexibility to work weekends and holidays if needed.
• Flexibility to work 12-hour shifts at times.
• Ability to stand for long periods.
• Ability to lift up to 50 pounds.

Responsibilities

• Recruit, interview, select, and retain employees.
• Motivate, coach, develop, lead, and train store employees on an ongoing basis.
• Develop employees' product knowledge and selling skills to help meet or exceed sales goals.
• Manage and supervise retail employees, including scheduling and performance management.
• Promote company policies and procedures and ensure employees comply with them.
• Guide the team in identifying, recommending, and implementing changes to improve productivity.
• Set performance expectations and ensure the store team is trained in sales, customer service, and operations to meet company standards.
• Communicate priorities and sales-driving information so employees can maximize business opportunities.
• Maintain a clean and safe environment by complying with health and sanitation procedures.
• Ensure the store is stocked, manage inventory levels, and order products.
• Maintain knowledge of products, launches, and promotions.
• Build customer relationships and recommend products.
• Meet or exceed store sales and operational goals.
• Manage daily store operations, including inventory, cash handling, staffing, customer service, cash reconciliation, and bank deposits.
• Assist customers with sales transactions and provide excellent customer service.
• Develop and follow up on plans to maximize sales and deliver consistent performance results.
• Identify performance opportunities and work with the District Manager to develop plans to address issues.
• Stay informed about corporate communications, directives, initiatives, policies, and procedures.
• Implement store programs to improve sales, service, operations, efficiencies, and branding.
• Monitor and analyze sales and financial data to make strategic business decisions.
• Develop and execute marketing and promotional strategies to increase store traffic and sales.
• Stay up to date on industry trends and competition and recommend business improvements to District Management.
• Open and close the store, including locking doors and arming the store.
• Complete additional tasks, duties, or projects as assigned.

Benefits

• Health, dental, vision, and life insurance, available after 60 days of employment.
• 401(k), available after 90 days of employment.
• Merchandise discounts.
• Development and growth opportunities.
• Monthly bonus.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED