Retail Store Manager

WILD BILLS TOBACCO STAFFING LLC • Brownstown Charter Township, MI

11d

About The Position

The Retail Store Manager oversees the operations of a retail location, managing staff, inventory, finances, and customer service. The role requires retail management experience and a passion for the tobacco industry. The manager leads and develops the store team, drives sales and operational performance, maintains store standards, and makes business decisions using sales and financial data.

Most business hours are spent standing on the sales floor greeting customers, coaching employees, and managing store operations. The schedule may include work exceeding 40 hours per week, nights, weekends, holidays, and 12-hour shifts.

Requirements

• At least 21 years old.
• High school degree or equivalent completion.
• At least 1–2 years of previous manager experience.
• Knowledge of written communication, leadership, customer service, Microsoft Office, store operations, and basic addition and subtraction.
• Flexibility to work weekends and holidays as needed.
• Flexibility to work 12-hour shifts at times.
• Ability to stand for long periods.
• Ability to lift up to 50 pounds.

Responsibilities

• Recruit, interview, select, and retain employees.
• Motivate, coach, develop, lead, and train store employees on an ongoing basis.
• Develop employees' product knowledge and team selling skills to help meet or exceed sales goals.
• Manage and supervise retail employees, including scheduling and performance management.
• Promote company policies and procedures and ensure employees comply with them.
• Guide the team in identifying, recommending, and implementing changes to improve productivity.
• Set performance expectations and ensure the team is trained in sales, customer service, and operations to meet company standards.
• Communicate priorities and sales-driving information so employees can maximize business opportunities.
• Maintain a clean and safe environment by complying with health and sanitation procedures.
• Ensure the store is properly stocked, manage inventory levels, and order products.
• Maintain product knowledge and awareness of product launches and promotions.
• Build customer relationships and suggest products.
• Meet or exceed store sales and operational goals.
• Manage daily store operations, including inventory, cash handling, staffing, customer service, cash reconciliation, and bank deposits.
• Assist customers with sales transactions and provide excellent customer service.
• Develop plans and follow up to maximize sales and drive consistent performance.
• Identify performance opportunities and partner with the District Manager to develop and manage plans to address issues.
• Stay informed about corporate communications, directives, initiatives, policies, and procedures.
• Implement store programs to improve sales, service, operations, efficiencies, and branding.
• Monitor and analyze sales and financial data to make strategic business decisions.
• Develop and execute marketing and promotional strategies to increase store traffic and sales.
• Stay current on industry trends and competition and recommend business improvements to District Management.
• Open and close the store, including locking doors and arming the store.
• Complete additional tasks, duties, or projects as assigned.

Benefits

• Health, dental, vision, and life insurance, effective after 60 days of employment.
• 401(k) after 90 days of employment.
• Merchandise discounts.
• Development and growth opportunities.
• Monthly bonus.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED