Retail Store Manager

Circle K•Paris, KY

13d

About The Position

The Retail Store Manager oversees store operations, employees, customer service, site standards, training, communication, planning, and financial performance. The manager recruits, hires, trains, schedules, and supervises employees; ensures the store is clean, stocked, organized, and presented according to company standards; and builds positive relationships with customers, suppliers, and the surrounding community. The role includes managing sales and expenses, budgeting and forecasting profit-and-loss lines, safeguarding funds, and completing required reports and records. The position works with minimal direction and supervision and requires leadership in maintaining safety, customer service, and the store’s public image. Work is primarily indoors, with some outdoor duties such as cleaning parking lots and gas pumps and taking out garbage. Occasional exposure to cold temperatures in walk-in coolers or freezers and to noise is expected.

Requirements

High school diploma or GED preferred.
Retail sales experience preferred.
Experience sufficient to perform the essential duties and work in the described conditions.
Ability to supervise and train others in the use of equipment, tools, and materials listed in the Customer Service Representative and Assistant Site Manager job descriptions.
Ability to supervise and manage functions listed in the Customer Service Representative and Assistant Site Manager job descriptions.
Ability to use a computer or acquire the skills needed to do so, including for report analysis, inventory control, cash control, and counseling notices.
Valid driver’s license and adequate transportation to and from bank and corporate management meetings.
Ability to communicate orally and in writing in English.

Nice To Haves

High school diploma or GED.
Experience in retail sales.

Responsibilities

Recruit, hire, and train positive, enthusiastic employees to deliver excellent customer service.
Assign and manage tasks to keep the site clean, adequately stocked, organized, and maintained according to company standards.
Maintain a professional and supportive image among employees and supervisors.
Schedule employees within company guidelines to maximize customer service and maintain the site’s image.
Use non-discriminatory management practices when hiring, training, counseling, motivating, and separating employees.
Build positive and professional relationships with suppliers.
Promote excellent customer service and resolve complaints promptly and professionally.
Promote and maintain a safe, positive public image in the neighboring community.
Prepare timely written performance appraisals and provide appropriate performance feedback.
Train employees to meet company standards for customer service, site image, marketing execution, and safety.
Promote safety awareness and ensure employees are trained on safety procedures.
Ensure employees receive proper communication in a timely manner, including through periodic ongoing meetings with site employees and the Market Manager.
Evaluate site needs and develop action plans to achieve objectives.
Organize and maintain site files and manuals.
Ensure required and requested reports are completed accurately and on time.
Ensure merchandise is stocked, attractively displayed, and correctly priced.
Ensure required employment posters and signs are accessible to employees.
Analyze daily sales and expense information and take action to maximize sales and net profits.
Budget and forecast profit-and-loss lines and manage merchandise margins.
Safeguard and account for money received and disbursed.
Perform other financial analysis necessary to maximize sales and net profits.
Perform other duties as assigned or delegated by the supervisor.