Retail Store Manager

Michaels Stores

12d • $60,700 - $81,000 • Onsite

About The Position

The Retail Store Manager leads and manages the store, team, and store operations to deliver an excellent customer experience and achieve sales, profit, and other performance goals. The role focuses primarily on managerial work, including setting expectations, planning and communicating workload and key performance indicators, and ensuring the team is prepared to deliver the Customer Brand Promises. Minimal time is expected to be spent on non-managerial tasks such as cashiering, setting planograms, and stocking shelves.

The manager oversees compliance with company procedures, programs, policies, and applicable legal requirements; manages staffing, training, coaching, and performance processes; and leads shrink and safety programs. The role also serves as Manager on Duty, maintains operational understanding across store departments, and ensures managers are cross-trained in Custom Framing sales and production.

Requirements

• At least 5 years of retail experience, including specialized knowledge of inventory management, merchandising, and customer service excellence.
• At least 2 years of experience directly supervising a diverse team, including performance management and talent development.
• Ability to remain standing for long periods of time and move throughout the store.
• Ability to bend, lift, carry, reach, and stretch regularly.
• Ability to lift some heavy items and access high shelves using a ladder or similar equipment.

Responsibilities

• Lead and manage all aspects of the store, including adherence to Standard Operating Procedures and company programs, compliance with applicable laws and requirements, execution of company policies and standards, and accountability for store conditions and results.
• Deliver the sales plan, profit plan, and other key performance indicators in line with annual performance objectives; manage the team to achieve role-specific KPIs.
• Lead execution of the customer brand promises.
• Implement and lead shrink and safety programs to achieve goals.
• Use company tools to set, prioritize, and communicate goals and provide overall management to team members and customers.
• Staff the store with qualified team members; hire, train, observe, and coach the team to achieve results.
• Lead performance management and, when necessary, disciplinary processes; identify talent and develop team members for advancement.
• Use leadership competencies for continued self-development.
• Interact with others in an accepting and respectful manner, remain positive in difficult situations, promote the organization’s vision and values, and serve as a positive role model.
• Serve as Manager on Duty.
• Maintain operational understanding of all store departments and ensure managers are cross-trained in Custom Framing sales and production.
• Perform other duties as assigned.

Benefits

• 401(k) with employer match, depending on position and eligibility.
• Employee Assistance Program.
• Medical coverage, depending on position and eligibility.
• Dental coverage, depending on position and eligibility.
• Vision coverage, depending on position and eligibility.
• Telemedicine services.
• Flexible spending accounts.
• Commuter benefits.
• Tuition assistance.
• Adoption assistance.
• Voluntary insurance options.
• Employee discounts.
• Partner discount programs.
• The position may be eligible for performance-based bonus compensation.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed