Retail Store Manager

Circle K Stores•Louisville, KY

12d•Onsite

About The Position

The Retail Store Manager leads the store’s employees and operations, ensuring excellent customer service, a clean and well-stocked site, and compliance with company standards. The manager recruits, hires, trains, schedules, supervises, and evaluates employees; builds professional relationships with suppliers and the neighboring community; and addresses customer complaints. The role includes planning and organizing store activities, maintaining files and manuals, ensuring reports are completed accurately and on time, and managing merchandise presentation and pricing. The manager analyzes sales and expenses, budgets and forecasts profit-and-loss lines, manages merchandise margins, and safeguards store funds. The position generally works indoors but also involves outdoor tasks and occasional exposure to cold temperatures and noise.

Requirements

High school diploma or GED preferred.
Retail sales experience preferred.
Ability to perform the essential duties and work in the conditions described.
Ability to supervise and train employees in the use of equipment, tools, and materials described for Customer Service Representative and Assistant Site Manager roles.
Ability to supervise and manage functions described for Customer Service Representative and Assistant Site Manager roles.
Ability to use a computer or acquire the necessary computer skills, including analysis of reports and inventory and cash control.
Valid driver’s license and adequate transportation to and from bank and corporate management meetings.
Ability to communicate orally and in writing in English.
Ability to work with minimal direction and supervision.

Responsibilities

Recruit, hire, train, schedule, supervise, motivate, counsel, and evaluate employees.
Assign tasks to maintain a clean, organized, adequately stocked site that meets company standards.
Maintain a professional and supportive image among employees and supervisors.
Build positive professional relationships with suppliers and resolve customer complaints promptly and professionally.
Promote a safe, positive public image in the neighboring community.
Prepare written performance appraisals and provide performance feedback.
Train employees on customer service, site image, marketing execution, and safety procedures.
Ensure employees receive timely communications and hold ongoing communication meetings with site employees and the Market Manager.
Evaluate site needs and develop action plans to meet objectives.
Organize and maintain site files and manuals.
Ensure required reports are completed accurately and on time.
Ensure merchandise is stocked, attractively displayed, and priced correctly.
Ensure required employment posters and signs are accessible to employees.
Analyze daily sales and expense information and take action to maximize sales and net profits.
Budget and forecast profit-and-loss lines and manage merchandise margins.
Safeguard and account for money received and disbursed, and perform other financial analyses to maximize sales and net profits.
Perform other duties as assigned or delegated by the supervisor.
Work outdoors as needed to clean parking lots and gas pumps and take out garbage.