Retail Store Manager

Circle K•Hendersonville, TN

13d•Onsite

About The Position

The Retail Store Manager leads and manages store employees and site operations to meet Company standards for customer service, cleanliness, stocking, site image, safety, and financial performance. The manager recruits, hires, trains, schedules, motivates, evaluates, and supervises employees; maintains supplier and community relationships; communicates with site employees and the Market Manager; organizes site records and required reports; and analyzes sales, expenses, budgets, forecasts, and merchandise margins. The role requires working with minimal direction and carrying out assigned duties and other tasks delegated by a supervisor. Work is performed mostly indoors, with outdoor duties such as cleaning parking lots and gas pumps and taking out garbage. The manager may occasionally encounter cold temperatures while supervising work in a walk-in cooler or freezer, as well as occasional noise. This job description may be changed periodically based on business necessity.

Requirements

High school diploma or GED preferred.
Experience in retail sales preferred.
Ability to perform the essential duties and work in the conditions described.
Ability to supervise and train employees in the use of equipment, tools, and materials listed in the Customer Service Representative and Assistant Site Manager job descriptions.
Ability to supervise and manage the functions listed in the Customer Service Representative and Assistant Site Manager job descriptions.
Ability to use a computer, or acquire the skills needed to use one at the site, including analyzing reports and managing inventory, cash, and counseling notices.
Valid driver’s license and adequate transportation to and from bank and corporate management meetings.
Ability to communicate orally and in writing in English.
Ability to work with minimal direction and supervision.

Nice To Haves

Experience in retail sales.
High school diploma or GED.

Responsibilities

Recruit, hire, train, schedule, supervise, motivate, counsel, and evaluate employees while applying non-discriminatory management practices.
Assign and manage work to keep the site clean, stocked, organized, and maintained according to Company standards.
Promote excellent customer service and resolve customer complaints promptly and professionally.
Develop positive, professional relationships with suppliers and promote a safe, positive image in the neighboring community.
Train employees on customer service, site image, marketing execution, and safety procedures, and promote safety awareness.
Provide timely communication to employees and hold ongoing communication meetings with site employees and the Market Manager.
Evaluate site needs and develop action plans to achieve objectives.
Organize and maintain site files and manuals, and ensure required reports are completed accurately and on time.
Ensure merchandise is stocked, attractively displayed, and correctly priced, and required employment posters and signs are accessible to employees.
Analyze daily sales and expenses and take appropriate actions to maximize sales and net profits.
Budget and forecast profit-and-loss lines, understand and manage merchandise margins, safeguard and account for money received and disbursed, and conduct other necessary financial analysis.
Perform other duties as assigned or delegated by the supervisor.