Retail Store Manager

Circle K•Star City, AR

12d•Onsite

About The Position

The Retail Store Manager oversees store employees and site operations, ensuring excellent customer service, a clean and well-stocked store, and compliance with Company standards. The role includes recruiting, hiring, training, scheduling, supervising, and evaluating employees; managing supplier and customer relationships; maintaining effective communication; organizing site records and reports; and analyzing sales, expenses, budgets, forecasts, and merchandise margins to maximize sales and net profits. The manager safeguards store funds and works with minimal direction and supervision. Work is performed primarily indoors, with occasional outdoor duties such as cleaning parking lots and gas pumps and taking out garbage. The manager may occasionally encounter cold temperature extremes while supervising work in a walk-in cooler or freezer and may be exposed to occasional noise. The position requires a valid driver’s license and adequate transportation to bank and corporate management meetings. The job description may change as required by business necessity.

Requirements

High school diploma or GED preferred.
Retail sales experience preferred.
Experience sufficient to perform the essential duties, responsibilities, and work under the described conditions.
Ability to supervise and train employees in the use of equipment, tools, and materials listed in the Customer Service Representative and Assistant Site Manager job descriptions.
Ability to supervise and manage the functions listed in the Customer Service Representative and Assistant Site Manager job descriptions.
Ability to use a computer, or acquire the skills necessary to use one at the site, including analyzing reports and managing inventory, cash, and counseling notices.
Valid driver’s license and adequate transportation to and from bank and corporate management meetings.
Ability to communicate orally and in writing in English.
Ability to work with minimal direction and supervision.
Ability to work indoors and occasionally outdoors, including cleaning parking lots and gas pumps and taking out garbage.
Ability to tolerate occasional cold temperature extremes while supervising employees working in a walk-in cooler or freezer, and occasional noise.

Responsibilities

Recruit, hire, and train positive, enthusiastic employees to provide excellent customer service.
Develop, manage, and assign tasks so the site is clean, adequately stocked, organized, and maintained to Company standards.
Maintain a professional and supportive image among subordinates and the supervisor.
Schedule employees within Company guidelines to maximize customer service and maintain the site image.
Use non-discriminatory management practices when hiring, training, counseling, motivating, and separating employees.
Develop positive and professional relationships with suppliers.
Promote excellent service and resolve customer complaints in a timely, professional manner.
Promote and ensure a safe, positive public image in the neighboring community.
Prepare timely written performance appraisals and provide appropriate performance feedback to employees.
Train employees to meet Company standards for customer service, site image, marketing execution, and safety; promote safety awareness.
Ensure employees receive proper communication in a timely manner and hold ongoing communication meetings with site employees and the Market Manager.
Evaluate site needs and develop specific action plans to achieve objectives.
Organize and maintain site files and manuals.
Supervise employees to ensure required and requested reports are completed accurately and on time.
Ensure merchandise is stocked, attractively displayed, and priced correctly.
Ensure required employment-related posters and signs are accessible to employees.
Analyze daily sales and expense information and take appropriate action to maximize sales and net profits.
Budget and forecast P&L lines and manage merchandise margins.
Safeguard and account for money received and disbursed.
Perform other financial analysis needed to maximize sales and net profits.
Perform other duties as assigned or delegated by the supervisor.