Store Manager

Walgreens•Shawnee, KS

13d•Onsite

About The Position

The Store Manager oversees the operation of a Walgreens store, including its retail and pharmacy functions. The role is responsible for improving sales, profitability, and store image through merchandising, protection of store assets, and the selection, training, and development of team members. The Store Manager models and delivers a distinctive customer and patient experience. The position supervises store operations, scheduling and task delegation, cash handling and bookkeeping, merchandising, inventory, receiving and movement of merchandise, maintenance, and compliance with applicable laws and company policies. It also analyzes business and pharmacy performance, sets action plans to grow sales and control costs, manages team member performance and career progression, and acts as a communication link between the store, district, corporate, and community. The Store Manager participates in required company and on-the-job training, including completion of Walgreens School of Operations within six months in the position. Pharmacy technician registration or licensure, or an applicable pharmacy assistant or pharmacist credential, is required according to state rules and the stated timelines. The position requires a flexible schedule that may include extended days, evenings, and weekends.

Requirements

Bachelor’s degree and three years of retail management experience, or a high school diploma/GED and five years of retail management experience.
Three years of retail management experience, including supervising others and managing and assigning work.
Licensed pharmacy technician as required by state law, pharmacy assistant in Washington state, or licensed pharmacist as soon as possible under state law and no later than 12 months after starting the Store Manager position.
Willingness to work a flexible schedule, including extended days, evenings, and weekends.

Nice To Haves

Bachelor’s degree.
PTCB or ExCPT certification.

Responsibilities

Monitor and analyze customer service, coach team members, and develop improvement plans for retail and pharmacy experiences.
Greet customers and clinic patients, offer assistance, model service best practices, and resolve complaints and special needs.
Supervise store and pharmacy operations, including opening and closing, shift changes, task delegation, and team scheduling.
Oversee store funds and bookkeeping, including register counts, bank withdrawals, armored car pickups, deposits, change orders, ledgers, invoices, cash reports, and time records.
Plan and supervise merchandising sets, resets, revisions, displays, promotional space, pricing, and seasonal execution.
Analyze inventory trends and supervise ordering, stocking, liquidation, and inventory management to reduce out-of-stocks and overstock.
Supervise receiving, stocking, pricing, returns, and transfers of merchandise.
Ensure execution of District Manager operational feedback and organize store staffing, assignments, and delegation.
Maintain clean and presentable store and grounds, manage repairs and maintenance, and respond to emergencies.
Ensure compliance with applicable laws and regulations, including those concerning alcohol, tobacco, fresh food, and pharmacy products.
Ensure staff know relevant computer and technology systems and software, and contact IT support to resolve system problems.
Comply with company policies and procedures, maintain respectful coworker relationships, and complete special assignments.
Assign daily operational responsibilities, tasks, and expectations to store team members and assistant managers.
Analyze financial and performance data, review KPIs daily, and develop plans to increase sales and control costs.
Review asset protection data and implement plans to reduce losses.
Analyze pharmacy performance and work with the pharmacy manager to improve results, providing support during busy periods, including serving as a pharmacy technician when necessary and legally permitted.
Analyze clinic performance and work with the Clinic Coordinator or Manager to support results.
Identify sales opportunities and manage inventory levels in anticipation of fast-selling items and seasonal changes.
Manage team member performance by assigning responsibilities, setting goals, observing performance, providing feedback, and recognizing contributions.
Manage employee career progression, training completion, coaching, performance plans, compensation approvals, and hiring, promotion, and termination decisions.
Address employee issues and discipline, involving Employee Relations and Human Resources when appropriate.
Promote teamwork and motivation, communicate regularly with team members, solicit input, answer questions, and support open communication.
Ensure compliance with corporate policies and employment laws, and treat team members fairly.
Participate in company and on-the-job training, complete Walgreens School of Operations within six months, and follow District Manager performance improvement plans.
Obtain pharmacy technician registration or licensure as required by state law and pursue PTCB or ExCPT certification when required.
Serve as a liaison among the district, corporate, and store; respond to requests, provide feedback, and implement initiatives.
Conduct community outreach and assist the District Manager with planning and attending community events.